Accor: Room Division Manager — Mumbai, MH, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Room Division Manager in Mumbai, MH, India, under reference REF122372L. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 10 October 2026
• Brands: FAIRMONT

Responsibilities and work described

• POSITION PURPOSE
• The Rooms Division Manager is responsible for providing strategic and operational leadership across the Rooms Division, ensuring seamless coordination between Front Office, Housekeeping, Guest Services, Concierge, Guest Relations, and other associated functions
• The role requires a balance of luxury service delivery, people leadership, operational efficiency, commercial acumen and brand compliance, with a focus on creating memorable guest experiences, developing high-performing teams and maximising departmental profitability
• 1
• Luxury Guest Experience & Service Excellence
• Champion Fairmont’s luxury service philosophy, ensuring consistently personalised, intuitive and anticipatory service throughout the guest journey
• Establishment: a culture of genuine hospitality, attention to detail and meaningful guest engagement, ensuring that every interaction reflects the Fairmont brand promise
• Oversee guest arrival, registration, in-house experience and departure, ensuring a seamless, refined and memorable experience
• Personally engage with VIPs, luxury travellers, repeat guests, loyalty members and guests requiring special attention, ensuring their preferences are understood and thoughtfully delivered
• Drive effective guest feedback management, service recovery and complaint resolution, ensuring timely intervention and sustainable corrective action
• Monitoring: guest satisfaction scores, online reputation, loyalty engagement and quality audit results, translating insights into measurable service improvements
• Quality / delivery: the consistent delivery of Fairmont standards, luxury service rituals, brand service essentials and applicable quality assurance requirements
• 2
• Rooms Division Operations & Leadership
• Delivery: overall operational oversight of Front Office, Housekeeping, Guest Relations, Concierge, Bell Services and other assigned Rooms Division functions
• Quality / delivery: seamless coordination between Rooms Division, Reservations, Revenue Management, Engineering, Security, Food & Beverage and other hotel departments

Essential requirements and candidate background

• Bachelor's degree or diploma in Hotel Management, Hospitality Management or a related discipline
• Typically 8–10 years of progressive experience in hotel operations, including substantial leadership experience within the Rooms Division of a luxury or upper-upscale hotel
• Experience: luxury hotel environments, preferably with an internationally recognised hospitality brand
• Understanding: Front Office, Housekeeping, Guest Relations, Concierge and overall rooms operations
• Experience managing departmental budgets, forecasting, labour productivity, guest satisfaction and quality assurance
• Familiarity: hotel property management systems, guest feedback platforms, revenue systems and operational reporting tools
• Demonstrated capability in leading diverse teams, developing talent and delivering measurable operational improvements

Experience and professional background

• Previous experience in a Rooms Division leadership role or equivalent senior operational position is preferred

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Mumbai, MH, India

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Room Division Manager vacancy is not an offer for reference REF122372L; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF122372L.

Compare your qualifications and experience with the essential conditions for the Mumbai, MH, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: quality assurance

For quality assurance, explain the process, controls and records you worked with. A useful example shows how an issue was prevented, investigated or corrected and how the change was checked.

Relevant skills

• quality assurance
• process improvement
• maintenance
• audit
• compliance
• sales
• recruitment
• payroll
• hospitality
• front office