Accor: Hotel Reception Team Leader — Cambridge, England, United Kingdom

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Hotel Reception Team Leader in Cambridge, England, United Kingdom, under reference REF117533P. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 24 October 2026
• Brands: AccorHotel

Responsibilities and work described

• Apply thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations
• Support: conducting training for all Front Office employees
• Direct daily front office operations
• Greet and escort Very Important Guests (VIP’s) and attend to their special needs as appropriate
• Attend to credit problems
• Quality / delivery: efficient and courteous porter service
• Supervise front cashiers and help out with accounting problems
• Patrol and inspect public areas during evenings to make sure everything is in order
• Control hotel duty keys and floats whilst on duty
• Supervise and support of the Front Office team
• Support: preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times
• Rosters to be authorised by appropriate department head
• Quality / delivery: department policies and procedures are understood by all employees and observed in tasks performed
• Quality / delivery: effective communication of new and updated information regarding policies, rates and general hotel information
• Quality / delivery: strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality
• Implementation: training programs for all employees, conduct induction and skills training

Eligibility details to check

See the employer’s role-specific qualification criteria. Not Applicable. Read the complete employer description for the essential conditions. A related skill or an employer’s general seniority label is not enough, by itself, to establish eligibility.

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Cambridge, England, United Kingdom

Benefits mentioned by the employer

• £14.60 per hour
• Special staff rate at our hotels
• Free Gym
• Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• You can work with multinational colleagues
• Be part of a global community of hospitality industry
• Opportunity to develop your career
• Great work environment and colleagues
• Personal development programs
• Complimentary meals on duty and uniforms
• Pension scheme

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Hotel Reception Team Leader vacancy is not an offer for reference REF117533P; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF117533P.

Compare your qualifications and experience with the essential conditions for the Cambridge, England, United Kingdom position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: maintenance

A maintenance example should identify the asset, the fault or preventive task and the action you performed. Explain the checks, records and handover involved in returning equipment or a service to use.

Relevant skills

• maintenance
• safety management
• accounting
• banking
• customer support
• training
• front office
• housekeeping