Accor: Guest Service Associate @ Ibis Mumbai BKC — Mumbai, MH, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Guest Service Associate @ Ibis Mumbai BKC in Mumbai, MH, India, under reference REF114030F. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 5 August 2026
• Brands: AccorHotel

Responsibilities and work described

• Prime Function:
• Quality / delivery: to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations
• Welcome the guests by greeting them as per the standards
• Any matter which may affect the interests of ACCOR should be brought to the attention of the Management
• Facilitates the functioning of and / or oversees the functioning of Guest Service deparment (Front Office and F&B Service)
• People Management
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
• Quality / delivery: to attend to guest complaints, requests or inquiries regarding the food and services
• Establishment: and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai BKC to ensure maximum cooperation, productivity, morale and guest service
• Financial Management
• Identify optimal, cost-effective use of the resources and educate the team on the same
• Operational Management
• Set up of all operating equipments and ensure to inspect linen, and condiments before the service
• Quality / delivery: to be familiar with all dishes on the menu
• Quality / delivery: clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills

Essential requirements and candidate background

• Diploma in Tourism & Hospitality Management
• 0-1 years of relevant experience in a similar capacity
• Reading, writing and oral proficiency in English language
• Speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Mumbai, MH, India

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Guest Service Associate @ Ibis Mumbai BKC vacancy is not an offer for reference REF114030F; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF114030F.

Compare your qualifications and experience with the essential conditions for the Mumbai, MH, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• Excel
• PowerPoint
• sales
• front office
• food and beverage
• guest services
• menu planning
• hospitality