Accor: Guest Service Associate - Front Office(IBH) — Bengaluru, KA, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Guest Service Associate - Front Office(IBH) in Bengaluru, KA, India, under reference REF122661N. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 13 October 2026
• Brands: IBIS

Responsibilities and work described

• Prime Function:
• Daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintenance: high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management
• INTERREACT
• People Management
• Delivery: effective support to the team to enable them to provide effective and efficient services
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
• Financial Management
• Identify optimal, cost-effective use of the resources and educate the team on the same
• Operational Management
• Quality / delivery: quality and appropriateness of customer service provided
• To maintain Front Office log book and shift reports
• Respond to inquiries and resolve problems in an effective manner
• Quality / delivery: all guests receive a swift, smooth, professional and friendly check in and check out

Essential requirements and candidate background

• Diploma in Tourism / Hospitality Management
• Minimum 1 year of relevant experience in a similar capacity
• Reading, writing and verbal proficiency in English language
• Speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Bengaluru, KA, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Guest Service Associate - Front Office(IBH) vacancy is not an offer for reference REF122661N; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF122661N.

Compare your qualifications and experience with the essential conditions for the Bengaluru, KA, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• Excel
• PowerPoint
• ISO
• customer support
• front office
• housekeeping
• event operations
• hospitality