Accor: Guest Service Associate - Front Office — Bengaluru, KA, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Guest Service Associate - Front Office in Bengaluru, KA, India, under reference REF123278B. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 20 October 2026
• Brands: The Hoxton

Responsibilities and work described

• You are the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way
• Deal with the coming and going of guests, making sure all bills are correct and contain no surprises
• Work: with all our teams to make sure we're always busy, and help our Front Office Manager with any overbooking levels
• Quality / delivery: the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures
• Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you're the one-stop-shop for our guests to turn to

Essential requirements and candidate background

• Individuals
• You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• You’re not precious
• We leave our egos at the door and help get things done
• You’re up for doing things differently and trying (almost) everything once
• If we got stuck in a lift together, we’d have a good time and share a few laughs
• You want to be part of a team that works hard, supports each other, and has fun along the way
• It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to
• Experience: Micros Fidelio Opera or a similar front desk operating system
• Passion for exceeding guest’s expectations
• Organisational and communication skills

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Bengaluru, KA, India

Benefits mentioned by the employer

• The opportunity to work with an exciting new hospitality concept in Bangalore and have a real impact on its success
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand
• The chance to challenge the norm and work in an environment that is both creative and rewarding
• Become part of a team that’s very passionate about creating great hospitality experiences
• Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!)
• A competitive package and plenty of opportunity for development

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Guest Service Associate - Front Office vacancy is not an offer for reference REF123278B; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF123278B.

Compare your qualifications and experience with the essential conditions for the Bengaluru, KA, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: front office

For front-office work, describe the guest or visitor process and your responsibility for arrivals, enquiries, coordination or issue resolution. Explain how information was checked and handed over.

Relevant skills

• front office
• hospitality
• communication