Accor: Guest Relations Manager — Lusail, Doha Municipality, Qatar

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Guest Relations Manager in Lusail, Doha Municipality, Qatar, under reference REF123704M. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 25 October 2026
• Brands: RIXOS

Responsibilities and work described

• A Guest Relations Manager oversees the guest journey to ensure service, manages a team to achieve high standards, resolves guest concerns, and analyses guest feedback and operational data
• This role requires leadership, communication, and a deep passion for guest satisfaction, often requiring experience in front office or operations and proficiency with property management systems like Opera
• The manager is responsible for implementing guest service standards, developing staff, managing reputation, and contributing to the hotel's profitability while maintaining service quality
• Primary Responsibilities
• Develops high quality of positive relationships with all guests, peers, team members, business partners and potential clients
• Champion for hotel online and offline reputation
• Take ownership of guest voice though TrustYou platform
• Reply to guest feedback across all platforms and channels appropriately and in timely manner
• Investigate guest comments when necessary
• Quality / delivery: the integrity of online ratings such as TripAdvisor
• Analysis: guest feedback and identify areas of improvement
• Communicate with concerned department heads and drive action plans
• Utilize all guest feedback platforms to analyze trends, eliminate issues and prevent problems
• Review: industry trends for new and innovative product and service opportunities
• Leadership: the quality meeting
• Champion for the hotel brand standards

Essential requirements and candidate background

• Familiar with the hotel's environment and competing hotel
• Qualifications & Skills:
• Minimum 3 years of experience in a similar role at a 5-star hotel; local knowledge will be an advantage
• A academic background with a degree in Hospitality Management or a related field
• Proficiency: front office-related software, including Opera PMS, Microsoft Office applications, CRM systems, and MC software
• Managerial and leadership abilities, with the capability to lead, mentor, and develop a diverse, multicultural team
• Interpersonal and communication skills, coupled with a warm and professional demeanour to deliver guest service
• Competencies
• Good communication and customer contact skills
• Service oriented with an eye for details
• Work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times
• Understanding and ability to work in a multi-cultural environment
• Embodies competitive spirit and skills based on Accor’s capability framework:
• O Open minded, Guest centric
• O Self-Confident, Good communication, Team player
• O Proactive and Initiative and Business Awareness and Improvement

Preferred experience and additional strengths

• A good Russian speaking, and proficiency in additional languages is a plus

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Lusail, Doha Municipality, Qatar

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Guest Relations Manager vacancy is not an offer for reference REF123704M; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF123704M.

Compare your qualifications and experience with the essential conditions for the Lusail, Doha Municipality, Qatar position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: audit

An audit example should identify the process or records reviewed, the evidence considered and your own responsibility. Describe how findings were documented and followed through without exposing confidential reports.

Relevant skills

• MS Office
• audit
• sales
• inventory
• front office
• guest services
• communication
• commercial negotiations
• hospitality