Accor: Guest Relations Executive — New Delhi, DL, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Guest Relations Executive in New Delhi, DL, India, under reference REF121733Y. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 6 October 2026
• Brands: AccorHotel

Responsibilities and work described

• EXECUTIVE RESPONSIBITIES & EMPOWERMENT
• To provide a courteous, professional, efficient, flexible and upscale service at all times, following the standards laid down by the department
• In the position of Guest Relations Executive, to lead, to meet goals and objectives put in place by the hotel (Novotel)
• To develop high quality relationships with guests, from the moment they arrive and throughout their stay,
• To ensure effective implementation of all departmental, human resource, finance and safety system policies and procedures
• To execute an efficient and effectual day to day training, communication and administration between different departments resulting in a highly motivated, flexible and welcoming skilled workforce
• To be entirely malleable and adaptable with regards to working hours and rotation, if may required
• To maintain appropriate standards of conduct, uniform, hygiene and appearance during operational hours
• People Management
• To create a positive and encouraging working environment to promote and develop teamwork
• To utilize and develop communication tools and channels for the dissemination of information and workflow in the section, Rooms Division and all other departments
• To coordinate and communicate effectively in the hotel, within the department and with other departments as well
• To be role model in terms of conduct with colleagues, sincere and respectful while interacting with other members of the team
• Guest Loyalty
• Lobby presence at all given times
• To be regularly available in the hotel lobby managing the flow of guests and keeping waiting’s to its minimal

Essential requirements and candidate background

• University Graduate / Hotel Management Graduate / Hotel School Diploma
• Minimum 2 years of experience in Supervisory role in an International Hotel Chain in Front Office Operations
• Well versed with Front Office Operations, OPERA and Ving card
• Well versed with cashiering procedures

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: New Delhi, DL, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Guest Relations Executive vacancy is not an offer for reference REF121733Y; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF121733Y.

Compare your qualifications and experience with the essential conditions for the New Delhi, DL, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: maintenance

A maintenance example should identify the asset, the fault or preventive task and the action you performed. Explain the checks, records and handover involved in returning equipment or a service to use.

Relevant skills

• maintenance
• sales
• customer support
• training
• inventory
• housekeeping
• food and beverage
• guest services
• front office