Accor: GSA - Front Office — Mysuru, KA, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists GSA - Front Office in Mysuru, KA, India, under reference REF120273C. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 23 September 2026
• Brands: IBIS STYLES

Responsibilities and work described

• Are you passionate about creating guest experiences?
• We're looking for a Guest Services Agent (GSA) - Front Office to join our team in Mysuru, India
• As the first point of contact for our guests, you will be instrumental in setting the tone for their stay and ensuring they leave with unforgettable memories
• This role offers the perfect opportunity to showcase your customer service excellence, problem-solving abilities, and genuine hospitality spirit while working in a fast-paced, collaborative environment
• Greet guests warmly upon arrival and provide efficient check-in and check-out services while maintaining a professional and friendly demeanor
• Respond promptly to guest inquiries and requests, demonstrating service orientation and attention to detail
• Management: guest accounts, process payments, and settle accounts accurately and transparently
• Take initiative to personalize each guest's experience by understanding their needs and preferences
• Promote hotel facilities and services strategically, identifying opportunities to enhance guest stays through thoughtful recommendations
• Maintenance: the reception desk as the organizational hub of the front office, ensuring high standards of cleanliness, organization, and efficiency
• Handle guest concerns and complaints with empathy and decisiveness, working collaboratively with team members to resolve issues promptly
• Management: reservations, room assignments, and special requests with precision and flexibility
• Communicate effectively with other departments to ensure seamless guest experiences and coordinate special services
• Contribution: to day-to-day front office operations and escalate any matters affecting hotel interests to management
• Demonstrate resilience and adaptability when managing multiple tasks simultaneously during peak periods

Essential requirements and candidate background

• Experience: front office operations, guest services, or a similar customer-facing role in the hospitality industry
• Interpersonal and communication skills, both verbal and written
• Multi-tasking and time management abilities with the capacity to prioritize effectively
• Demonstrated problem-solving skills and conflict resolution capabilities
• High level of flexibility and willingness to work varied shifts, including weekends and holidays
• Attention to detail and organizational skills
• Work collaboratively within a team environment while also taking independent initiative
• Professional appearance and demeanor with a genuine passion for customer service
• Remain calm, composed, and solution-focused under pressure
• Knowledge: reservation systems and guest management procedures
• Inclusive mindset with the ability to work effectively with diverse guests and team members

Education and qualification routes

• Degree / qualification: Diploma or degree in Hotel Management or related hospitality field (preferred)

Preferred experience and additional strengths

• Proficiency: hotel management software systems, particularly Opera (preferred)

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Mysuru, KA, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another GSA - Front Office vacancy is not an offer for reference REF120273C; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF120273C.

Compare your qualifications and experience with the essential conditions for the Mysuru, KA, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: customer support

For customer-support work, describe the channel, issue types and responsibilities you held. Explain how you investigated a problem, communicated the next step and documented or escalated the case.

Relevant skills

• customer support
• hospitality
• front office
• guest services
• reservations
• communication