Accor: GSA - Front Office — Gandhinagar, GJ, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists GSA - Front Office in Gandhinagar, GJ, India, under reference REF122779N. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 14 October 2026
• Brands: GRAND MERCURE

Responsibilities and work described

• Welcome and greet guests upon arrival, providing a warm and professional first impression
• Management: the check-in and check-out processes efficiently, ensuring a smooth experience for all guests
• Handle guest inquiries, requests, and complaints promptly and courteously
• Maintenance: accurate guest records and manage reservations using our hotel management system
• Collaboration: with other departments to address guest needs and resolve issues effectively
• Process payments and handle cash transactions accurately
• Maintenance: the cleanliness and organization of the front desk area
• Delivery: information about hotel services, local attractions, and transportation options
• Support: administrative tasks, including maintaining the front office logbook and shift reports
• Support: the implementation of hotel policies and procedures to ensure guest satisfaction and safety
• Customer service skills with a friendly and professional demeanor
• Verbal and written communication abilities
• Problem-solving skills and ability to handle challenging situations calmly
• Keen attention to detail and organizational skills

Essential requirements and candidate background

• Proficiency: computer systems and hotel management software
• Work flexible hours, including nights, weekends, and holidays
• High school diploma or equivalent required; degree in Hospitality Management
• Knowledge: hotel operations and front office procedures
• Multilingual skills advantageous
• Team-oriented mindset with a collaborative approach to work
• Multitask and prioritize in a fast-paced environment

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Gandhinagar, GJ, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another GSA - Front Office vacancy is not an offer for reference REF122779N; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF122779N.

Compare your qualifications and experience with the essential conditions for the Gandhinagar, GJ, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: customer support

For customer-support work, describe the channel, issue types and responsibilities you held. Explain how you investigated a problem, communicated the next step and documented or escalated the case.

Relevant skills

• customer support
• front office
• reservations
• communication
• hospitality