Accor: Front Office - Apprentice — Mumbai, MH, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Front Office - Apprentice in Mumbai, MH, India, under reference REF120574T. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 25 September 2026
• Brands: FAIRMONT

Responsibilities and work described

• Job Purpose
• Primary Responsibilities
• Support: the Front Office team in providing efficient, courteous, and professional service to guests
• Support: the team in ensuring smooth and efficient check-in and check-out processes under supervision
• Support: handling basic guest queries and requests and escalate complex matters to the supervisor
• Welcome and assist guests in a friendly and professional manner
• Support: maintaining the Front Office logbook, shift reports, and other departmental records
• Support: the team in maintaining accurate records of banquet functions and other hotel events, as required
• Support: answering telephone calls and directing them to the appropriate department or person
• Support: appointment, meeting, and event coordination as instructed
• Support: basic administrative activities such as photocopying, scanning, filing, and documentation
• Support: maintaining the reception area in a clean, organised, and presentable condition
• Support: the team in coordinating with other departments for day-to-day operational requirements
• Support: maintaining and updating guest-related information and records as instructed
• Learn and follow Front Office procedures, service standards, and the Procedures & Standards Manual
• Maintenance: confidentiality of guest and hotel information at all times

Eligibility details to check

See the employer’s role-specific qualification criteria. Mid-Senior Level. Read the complete employer description for the essential conditions. A related skill or an employer’s general seniority label is not enough, by itself, to establish eligibility.

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Mumbai, MH, India

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Front Office - Apprentice vacancy is not an offer for reference REF120574T; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF120574T.

Compare your qualifications and experience with the essential conditions for the Mumbai, MH, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: front office

For front-office work, describe the guest or visitor process and your responsibility for arrivals, enquiries, coordination or issue resolution. Explain how information was checked and handed over.

Relevant skills

• training
• front office
• guest services
• event operations
• communication