Accor: Duty Manager — Chennai, TN, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Duty Manager in Chennai, TN, India, under reference REF117364N. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 2 September 2026
• Brands: MERCURE

Responsibilities and work described

• The smooth functioning and for the satisfactory rooming and welfare of all guests of Mercure Chennai Sriperumbudur
• Reception, Concierge operations, Hospitality and Cashier
• Liaise with different departments for smooth and coordinated work
• Quality / delivery: cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away
• Quality / delivery: to interact with the guests & enable the team to understand guest requirements
• Operational Management
• Adhere to the Standard Operating Procedures & policies
• Check of in-house guests on a daily basis
• To check whether the following records are kept in order and up to date
• “C” forms
• Reception / Information Log Book
• Quality / delivery: that all mail and messages awaiting arrival of incoming guests are promptly delivered
• Quality / delivery: all V.V.I.P room inspection in coordination with House Keeping Department
• Quality / delivery: that newspapers and parcels are delivered in the rooms without delay
• To be readily available at all times to deal with problems or complaints
• Quality / delivery: effective and speedy check-in & check-out facilities

Essential requirements and candidate background

• Diploma in Tourism / Hospitality Management
• Minimum 1-2 years of relevant experience in a similar capacity
• Reading, writing and oral proficiency in English language
• Speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Chennai, TN, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Duty Manager vacancy is not an offer for reference REF117364N; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF117364N.

Compare your qualifications and experience with the essential conditions for the Chennai, TN, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• Excel
• PowerPoint
• hospitality
• front office