Accor: Duty Manager — Kolkata, WB, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Duty Manager in Kolkata, WB, India, under reference REF96125J. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 4 September 2026
• Brands: AccorHotel

Responsibilities and work described

• We are seeking a highly skilled and Guest-focused Duty Manager to join our team in ibis Kolkata Rajarhat
• As a Duty Manager, you will play a crucial role in ensuring smooth daily operations, maintaining high service standards, and creating guest experiences in our hotel
• Oversee and coordinate all aspects of hotel operations during assigned shifts
• Quality / delivery: guest service by addressing inquiries, resolving issues, and anticipating needs
• Management: and motivate team members to maintain high performance standards
• Handle guest complaints and concerns professionally and efficiently
• Coordination: with various departments to ensure seamless communication and service delivery
• Implementation: and enforce hotel policies, procedures, and safety regulations
• Monitoring: and maintain cleanliness and presentation standards throughout the property
• Management: check-in and check-out processes, ensuring a smooth and welcoming experience for guests
• Research / execution: regular inspections of public areas and guest rooms to maintain quality standards
• Support: training and developing staff to enhance their skills and knowledge
• Handle emergency situations and make critical decisions when necessary
• Preparation: and submit daily reports on hotel operations and guest feedback
• Collaboration: with other managers to improve overall hotel performance and guest satisfaction

Essential requirements and candidate background

• Minimum 2 year of relevant experience in a similar capacity
• Speak other languages and basic understanding of local languages will be an advantage
• Reading, writing and oral proficiency in English language

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Kolkata, WB, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Duty Manager vacancy is not an offer for reference REF96125J; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF96125J.

Compare your qualifications and experience with the essential conditions for the Kolkata, WB, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: guest services

Guest-services experience should explain the enquiry or service need, your response and the coordination involved. A useful example demonstrates clear communication and an appropriate handover.

Relevant skills

• training
• guest services
• communication