Accor: Duty Manager — Mumbai, MH, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Duty Manager in Mumbai, MH, India, under reference REF117363G. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 16 October 2026
• Brands: AccorHotel

Responsibilities and work described

• We are seeking a highly organized and customer-focused Duty Manager to join our team in Mumbai, India
• As a Duty Manager, you will play a crucial role in ensuring the smooth and efficient daily operations of our hotel, particularly in the front office area
• Be responsible for supervising staff, managing guest experiences, and maintaining the highest standards of service quality
• Oversee the daily operations of the front desk and ensure optimal guest service at all times
• Research / execution: daily briefings and communicate important information to team members
• Management: and supervise front office staff to maintain department standards and deliver high-quality service
• Analysis: and improve work processes and standards at the front desk
• Review: rate variance reports and approve discounts to ensure proper revenue control
• Handle guest complaints and special requests efficiently and professionally
• Coordination: with other departments to address operational issues and enhance guest experiences
• Inspect front and back of house areas regularly to maintain cleanliness and orderliness
• Management: full house situations and handle overbookings effectively
• Quality / delivery: compliance with safety, security, and loss control policies and procedures
• Research / execution: night audit processes as required
• Delivery: training and orientation to new team members on hotel service standards and procedures
• Motivate and support staff to create a positive work environment

Essential requirements and candidate background

• Diploma in Tourism or Hospitality Management
• Minimum 3 years of relevant experience in a similar capacity within the hospitality industry
• Verbal and written communication skills in English
• Proficiency: MS Office suite (Excel, Word, PowerPoint) and hotel management software (e.g., Opera Cloud)
• Leadership, interpersonal, and training skills
• Customer service orientation with the ability to handle high-pressure situations
• Detail-oriented with organizational and multitasking abilities
• Ability to make quick, sound decisions in a fast-paced environment
• In-depth knowledge of hotel operations and front office procedures
• Familiarity: local hospitality regulations and standards in Mumbai
• Flexibility to work various shifts, including nights, weekends, and holidays

Preferred experience and additional strengths

• Speak additional languages is a plus

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Mumbai, MH, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Duty Manager vacancy is not an offer for reference REF117363G; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF117363G.

Compare your qualifications and experience with the essential conditions for the Mumbai, MH, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• Excel
• PowerPoint
• MS Office
• audit
• compliance
• training
• front office
• guest services
• customer support
• hospitality
• communication