Accor: Duty Manager — Ernakulam, KL, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Duty Manager in Ernakulam, KL, India, under reference REF121252Q. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 9 October 2026
• Brands: AccorHotel

Responsibilities and work described

• Prime Function:
• The smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel
• Reception, Concierge operations, Telephones, Hospitality and Cashier
• Liaise with different departments for smooth and coordinated work
• Quality / delivery: cleanliness of all areas under the Front Office, Lobby, corridors, main staircase and drive away
• Quality / delivery: to interact with the guests & enable the team to understand guest requirements
• Front Office Planning
• Quality / delivery: that the arrivals and departures for the day and relevant records are maintained
• Quality / delivery: quality in all aspects of work and among the staff in the lobby
• People Management
• Personally welcome and escort all guests of the hotel
• Authorize courtesies for V.I.P’s
• Quality / delivery: that regular training is conducted as per the standards
• Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action
• Financial Management
• Maintenance: high level of room sales, by up-selling

Essential requirements and candidate background

• Accept responsibility
• Enhance organizational performance
• Clearly delegate tasks and responsibilities
• Think strategically, inductively, and creatively
• 3 to 4 years of experience in a similar role within hospitality
• Leadership and communication skills
• Proficiency: hotel management software (e.g., Opera, PMS)
• Handle guest complaints and solve problems efficiently
• Fluency: English (spoken and written)
• Work under pressure and manage shifts, including weekends and holidays

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Ernakulam, KL, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Duty Manager vacancy is not an offer for reference REF121252Q; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF121252Q.

Compare your qualifications and experience with the essential conditions for the Ernakulam, KL, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: sales

For sales-related work, describe the customer group, product context and responsibility you held. Explain how you identified opportunities, managed an account or progressed a sale, with measurable results only where records support them.

Relevant skills

• sales
• training
• hospitality
• front office
• communication