Accor: Duty Manager — Kochi, KL, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Duty Manager in Kochi, KL, India, under reference REF121959F. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 9 October 2026
• Brands: AccorHotel

Responsibilities and work described

• We are seeking a and organized Duty Manager to join our team in Kochi, India
• As a Duty Manager, you will be the backbone of our operations, ensuring seamless service delivery, maintaining the highest standards of safety and security, and representing management with professionalism and empathy
• This role offers an exciting opportunity to lead during your shift, make decisive decisions, and create experiences for our guests while supporting your team with collaborative leadership and transparent communication
• Oversee all hotel operations during assigned shifts, conducting regular property tours to ensure compliance with organizational standards and identify any maintenance or service issues
• Serve as the primary point of contact for guest concerns and complaints, addressing issues promptly with diplomacy and finding effective solutions that prioritize guest satisfaction
• Quality / delivery: the safety and security of all guests, staff members, and property assets by monitoring security protocols, responding to incidents, and implementing emergency procedures as needed
• Supervise and coordinate front office operations, including check-ins, check-outs, and guest communications, while maintaining brand standards and hospitality excellence
• Anticipate guest needs and personalize interactions to enhance satisfaction and foster loyalty throughout their stay
• Maintenance: detailed and accurate duty reports, documenting all incidents, guest feedback, and operational observations, and ensure timely distribution to relevant departments
• Management: VIP arrivals and departures with meticulous attention to detail, coordinating with various departments to deliver customized service experiences
• Monitoring: and promote hotel amenities, services, and dining outlets to guests, actively contributing to revenue generation and guest engagement
• Respond to guest feedback and online reviews within 24 hours, demonstrating commitment to continuous improvement and guest relations
• Collaboration: with all departments to ensure consistent service quality, resolve interdepartmental issues, and support team members in delivering excellence
• Implementation: and enforce health, safety, security, and quality control procedures across all areas of the property
• Participate in staff training initiatives, guest experience meetings, and quality improvement projects to drive organizational excellence
• Management: stress effectively while maintaining composure and making sound decisions during high-pressure situations

Essential requirements and candidate background

• **Required Skills and Competencies:**
• Fluency: English; additional language proficiency is highly valued
• Organizational and time management abilities
• Analytical and problem-solving skills
• Advanced interpersonal and communication skills with active listening capabilities
• Leadership and team management experience
• Customer service orientation with a genuine commitment to guest satisfaction
• Remain calm and make decisive decisions under pressure
• Proficiency: conflict resolution and diplomatic communication
• Attention to detail and accuracy in documentation and reporting
• Adaptability and flexibility in a work environment
• Proactive and anticipatory mindset
• Professional presentation and demeanor
• **Required
• **
• Minimum 2-3 years of experience in hospitality operations or front office management
• Experience: a supervisory or management role
• Experience handling VIP guests and managing guest relations
• Familiarity: property management systems (PMS) such as OPERA or similar platforms
• Background in duty management, shift supervision, or night audit operations

Preferred experience and additional strengths

• Experience: luxury or upscale hospitality establishments is preferred
• **Preferred Qualifications:**

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Kochi, KL, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Duty Manager vacancy is not an offer for reference REF121959F; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF121959F.

Compare your qualifications and experience with the essential conditions for the Kochi, KL, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: quality control

Quality-control experience is clearer when it describes what was checked, the acceptance basis and how a non-conforming result was handled. Include the records or review process where those were part of your work.

Relevant skills

• quality control
• maintenance
• compliance
• training
• hospitality
• front office
• guest services
• communication
• quality assurance
• audit