Accor: Assistant Manager — Membership & Cultural Programming - Fairmont Mumbai and Roswyn, A Morgans Originals Hotel — Mumbai, MH, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists Assistant Manager — Membership & Cultural Programming - Fairmont Mumbai and Roswyn, A Morgans Originals Hotel in Mumbai, MH, India, under reference REF114044F. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 5 August 2026
• Brands: FAIRMONT

Responsibilities and work described

• MEMBERSHIP OPERATIONS
• Own the day-to-day running of the Membership CRM — keeping all the Account pipelines current, accurate, and actioned
• Process new member and Corporate Account applications end to end: document collection, KYC, onboarding, welcome letter dispatch, and membership card issuance
• Tracking: and reconcile member allocations across every benefit — Third Room bookings, Blu Xone vouchers, suite nights, Gold Room bookings — against what each tier is entitled to
• Serve as the first point of contact for member queries, escalating to the Director where judgement calls on benefits or exceptions are needed
• Support: renewal tracking and flag lapsing memberships ahead of time
• THE THIRD ROOM
• Coordination: day-to-day bookings across the nine named rooms, working with the front-of-house and concierge teams to ensure member allocations, minimum-attendance rules, and billing are correctly applied at the point of booking
• Act as a point of escalation for the floor concierge team on member-specific questions
• Monitoring: room-mix usage patterns and feed observations back to the Director ahead of periodic allocation reviews
• EVENTS & CULTURAL PROGRAMMING
• Support: delivery of Roswyn's cultural calendar, including on-the-ground event management
• Coordination: logistics for partner-hosted events at Roswyn (galleries, founder communities, media partners, corporate hosts), working directly with external partners on run-of-show, guest lists, and venue requirements
• Support: the Artist in Residence programme — scheduling, hospitality coordination, and day-to-day support for the resident artist
• Maintenance: the Cultural Partnerships & Events Tracker, keeping partner status, next actions, and event details current
• CROSS-FUNCTIONAL COORDINATION

Eligibility details to check

See the employer’s role-specific qualification criteria. Executive. Read the complete employer description for the essential conditions. A related skill or an employer’s general seniority label is not enough, by itself, to establish eligibility.

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Mumbai, MH, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Assistant Manager — Membership & Cultural Programming - Fairmont Mumbai and Roswyn, A Morgans Originals Hotel vacancy is not an offer for reference REF114044F; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF114044F.

Compare your qualifications and experience with the essential conditions for the Mumbai, MH, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: sales

For sales-related work, describe the customer group, product context and responsibility you held. Explain how you identified opportunities, managed an account or progressed a sale, with measurable results only where records support them.

Relevant skills

• sales
• marketing
• logistics
• hospitality
• event operations
• partnership development
• billing
• member services