Accor: AM - Reservations — Bengaluru, KA, India

About Accor

Accor operates in hospitality through hotels, restaurants and lifestyle destinations. Its employer material describes a collection of brands with different identities and a common focus on guest experiences. The business therefore brings together the service and operational functions needed to run hospitality venues, rather than offering one uniform hotel product. Its recruitment introduction emphasises opportunities across professions within hotels and other hospitality settings, reflecting the range of work involved in delivering those experiences.

The position and its setting

Accor lists AM - Reservations in Bengaluru, KA, India, under reference REF122940S. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 21 October 2026
• Brands: AccorHotel

Responsibilities and work described

• Oversee the daily operations of the reservations department, ensuring exceptional, friendly, and engaging service at every guest touchpoint
• Lead, coach, and motivate the reservations team to achieve departmental objectives, service standards, and performance targets
• Maximize room revenue through effective upselling, cross-selling, yield management, and implementation of revenue optimization strategies in coordination with the Revenue Management team
• Monitoring: room availability, occupancy, booking patterns, reservation pace, and cancellation trends to support business performance and revenue growth
• Quality / delivery: all reservation requests, group bookings, rooming lists, amendments, and cancellations are handled accurately and efficiently in accordance with established procedures
• Review: reservations, guest profiles, special requests, and booking information to ensure accuracy and enhance the overall guest experience
• Collaboration: closely with Front Office, Sales, Revenue Management, and other departments to ensure seamless communication and smooth operational coordination
• Handle guest inquiries, special requests, and reservation-related concerns professionally, ensuring timely resolution and high levels of guest satisfaction
• Monitoring: reservations performance, prepare operational reports, and identify opportunities to improve productivity, service quality, and revenue generation
• Quality / delivery: compliance with brand standards, hotel policies, standard operating procedures, and data confidentiality requirements
• Support: the implementation of reservations strategies, systems, and processes to enhance operational efficiency and achieve departmental goals

Essential requirements and candidate background

• Bachelor’s degree or diploma in Hotel Management, Hospitality, Tourism, or a related field
• Minimum 3–5 years of experience in hotel reservations, preferably with a luxury or upscale hotel brand, including at least 1–2 years in a supervisory or team leadership role

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Bengaluru, KA, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another AM - Reservations vacancy is not an offer for reference REF122940S; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Accor

Applications follow the official employer page linked below.

Open the official Accor posting below and match the title and reference REF122940S.

Compare your qualifications and experience with the essential conditions for the Bengaluru, KA, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: compliance

Compliance experience should identify the business process, applicable internal controls and the work you performed. Explain evidence gathering, review, escalation or remediation where those were part of your role.

Relevant skills

• compliance
• sales
• front office
• guest services
• reservations
• communication
• revenue management
• hospitality