Zocdoc: Team Lead, Provider Data Operations — Pune, Maharashtra, India

About Zocdoc

Zocdoc develops technology that helps patients find and book healthcare appointments. Its employer introduction describes both a healthcare marketplace and infrastructure supporting access to care through other search and provider channels. The stated focus is the path from seeking care to obtaining an appointment. Its work includes making booking accessible beyond its own marketplace, connecting patient-facing discovery with the systems used by healthcare providers and other organisations to make available appointments easier to reach.

The position and its setting

Zocdoc lists Team Lead, Provider Data Operations in Pune, Maharashtra, India, under reference 8035462. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Provider Set-Up
• Employer listing date: 30 June 2026

Responsibilities and work described

• We’re hiring an AI-first Operations Team Lead; an operations leader who uses AI to build better workflows, not just talk about its potential
• As a Provider Data Operations Team Lead, you will lead and coach a team while owning productivity, quality, and SLA performance
• Bring clarity to ambiguous problems, remove workflow bottlenecks, and ensure the team executes consistently against operational goals
• Also use AI hands-on in your daily work
• You’ll identify repetitive or error-prone tasks, test AI-enabled approaches, balance speed with accuracy and human review, and turn successful experiments into repeatable workflows the broader team can adopt safely and effectively
• A Day in the Life of a Provider Data Operations Team Lead:
• Use AI to Improve Daily Operations: Use AI tools hands-on to analyze problems, accelerate routine work, summarize information, improve data quality, and support better decisions
• Regularly ask where a manual workflow can be simplified, automated, or redesigned
• Identify, Pilot & Scale AI-Enabled Solutions: Spot high-value opportunities to reduce repetitive work or prevent errors
• Design: practical pilots, define success measures, evaluate results, and partner with AI, Product, Systems, and Operations teams to turn ideas into sustainable workflows
• Balance Speed, Accuracy & Human Review: Apply sound judgment to determine where AI can operate independently and where human validation is required
• Monitoring: output quality, surface risks, and ensure AI-enabled processes remain accurate, explainable, and aligned with established guardrails
• Leadership: Team Execution & Daily Operations: Oversee day-to-day operations for a team of 8-10 Researchers, Associates, and Senior Associates
• Delivery: clear direction on case handling, workflow interpretation, and complex troubleshooting to deliver consistently against productivity, quality, and SLA targets
• Management: Workflows & Drive Throughput: Own workload distribution, proactively identify bottlenecks, and reallocate work to maintain flow and meet operational goals
• Independently manage complex workstreams with minimal supervision

Essential requirements and candidate background

• 5+ years of experience in data operations, business operations, analytics, research, or customer service
• An AI-native approach to problem-solving: you naturally explore whether manual work can be improved, automated, or supported by AI
• Experience: building AI-enabled tools, agents, workflow automations, or data/process automation solutions to solve business or operational problems
• Evaluate AI output critically, recognize limitations, and design appropriate human-review checks to protect accuracy and data quality
• Turn experiments into documented, measurable, repeatable workflows and coach others through change
• Operations leadership, including workload management, performance coaching, SLA ownership, quality oversight, and escalation handling
• Analytical skills, attention to detail, and the ability to use data to diagnose problems and measure impact
• Curious, hands-on, and quick to learn new tools; comfortable experimenting within defined guardrails
• Proficiency: Microsoft Office and Google Workspace applications, plus experience with tools such as Salesforce and Confluence and the ability to work with large data sets
• Verbal and written communication skills in English
• Interpersonal skills and a track record of building engaged, adaptable, and high-performing teams
• A Bachelor’s degree from a reputed institution with a academic record
• You do not need to be an engineer or an AI researcher
• You should be excited to learn, willing to experiment hands-on, and motivated to use AI to make operations faster, more accurate, and easier to scale

Experience and professional background

• People management experience is preferred; however, individual contributors with hands-on AI or automation experience and demonstrated readiness to transition into a leadership role will also be considered

Preferred experience and additional strengths

• Experience using Claude is a plus
• Experience: US healthcare or healthcare technology is a plus
• Experience working across global or cross-time-zone teams, particularly India and the US, is a plus

Location, schedule and contract conditions

• Advertised location: Pune, Maharashtra, India

Benefits mentioned by the employer

• An incredible team of smart and supportive people
• A competitive compensation package, including attractive medical insurance
• Amazing perks – think catered lunch every day, Ping Pong, etc
• Daycare/creche facility for kids
• The chance to create a better healthcare experience for millions of patients!
• Corporate wellness programs with Headspace
• Cellphone and wifi reimbursement
• Competitive parental leave
• Sabbatical leave (over 5 years)
• Annual sponsored health check-ups
• Zocdoc is certified as a Great Place to Work 2025-2026

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Team Lead, Provider Data Operations vacancy is not an offer for reference 8035462; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Zocdoc

Applications follow the official employer page linked below.

Open the official Zocdoc posting below and match the title and reference 8035462.

Compare your qualifications and experience with the essential conditions for the Pune, Maharashtra, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Salesforce

Salesforce experience should identify the users and workflow, then explain the configuration, development or integration you handled. A concrete example helps distinguish administration from application development or process design.

Relevant skills

• AI/ML
• MS Office
• Salesforce
• AI
• audit
• insurance
• customer support
• training
• sustainability
• stakeholder management