Paytm: Zonal Collection Manager- Bangalore - lending Collections — Bangalore, Karnataka

About Paytm

Paytm is an Indian digital payments and financial services firm under parent One97 Communications. Its services handle consumer payments through UPI and its app-based wallet, merchant acceptance and payment gateways, with bill payments, ticketing and other commerce services on the same platform. Headquartered in Noida, the company serves consumers and merchants across India, and its employer feed lists technology and product roles for the payments ecosystem.

The position and its setting

Paytm lists Zonal Collection Manager- Bangalore - lending Collections in Bangalore, Karnataka, under reference 90880e44-06b6-4fd3-a651-9b4a2616e730. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Business
• Employment type: On-roll
• team: Lending Collections

Responsibilities and work described

• The Zonal Collection Manager will be responsible for driving collection performance across the assigned zone, managing regional and branch-level collection teams, and ensuring the achievement of business and recovery targets
• The role requires leadership, strategic planning, stakeholder management, and expertise in managing collection agencies and field operations while maintaining regulatory compliance
• Drive and achieve zonal collection targets across assigned products, branches, and delinquency buckets
• Development: and implement effective collection strategies to improve recovery rates, reduce roll-forwards, and control delinquencies
• Lead, manage, and monitor regional collection managers, branch teams, field executives, and collection agencies
• Review: collection performance through regular MIS, productivity reports, and portfolio analysis, and take corrective actions wherever required
• Monitoring: collection agency performance, ensure optimal resource utilization, and drive accountability for assigned targets
• Quality / delivery: strict adherence to applicable RBI guidelines, regulatory requirements, internal policies, and the Code of Conduct
• Identify and control fraudulent practices, operational risks, and process gaps across collection operations
• Work: closely with business, credit, risk, legal, and operations teams to resolve collection challenges and improve recovery outcomes
• Management: escalations related to overdue accounts, customer grievances, and field collection activities
• Quality / delivery: effective allocation of collection resources across branches and territories based on portfolio size, delinquency levels, and business requirements
• Drive employee productivity, performance reviews, capability building, and continuous improvement across the zonal team
• Preparation: and present periodic collection performance updates, recovery forecasts, and action plans to senior management

Essential requirements and candidate background

• Expertise in collections, recovery management, and delinquency control
• Leadership and team management skills, with the ability to manage large, geographically distributed teams
• Analytical and problem-solving abilities, with proficiency in collection MIS and performance tracking
• Negotiation, communication, and stakeholder management skills
• Understanding: collection processes, agency management, and applicable regulatory guidelines
• Drive results, manage escalations, and deliver targets in a high-performance environment
• Planning, execution, and decision-making capabilities
• Proficiency: MS Excel, reporting tools, and collection management systems
• A proactive approach to process improvement, operational efficiency, and risk mitigation
• Education and
• Education: Graduate in any discipline
• Postgraduate qualifications will be an added advantage
• 10+ years of relevant experience in collections and recovery management, preferably in banking, NBFCs, fintech, or financial services

Preferred experience and additional strengths

• Prior experience in managing zonal or multi-location collection operations, large teams, and collection agencies is preferred

Location, schedule and contract conditions

• Compensation will be commensurate with the candidate’s experience, expertise, and suitability for the role
• Advertised location: Bangalore, Karnataka

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Zonal Collection Manager- Bangalore - lending Collections vacancy is not an offer for reference 90880e44-06b6-4fd3-a651-9b4a2616e730; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Paytm

Applications follow the official employer page linked below.

Open the official Paytm posting below and match the title and reference 90880e44-06b6-4fd3-a651-9b4a2616e730.

Compare your qualifications and experience with the essential conditions for the Bangalore, Karnataka position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• Excel
• process improvement
• compliance
• banking
• stakeholder management
• communication
• commercial negotiations