Zocdoc: Director, Provider Lifecycle Growth — New York, NY

About Zocdoc

Zocdoc develops technology that helps patients find and book healthcare appointments. Its employer introduction describes both a healthcare marketplace and infrastructure supporting access to care through other search and provider channels. The stated focus is the path from seeking care to obtaining an appointment. Its work includes making booking accessible beyond its own marketplace, connecting patient-facing discovery with the systems used by healthcare providers and other organisations to make available appointments easier to reach.

The position and its setting

Zocdoc lists Director, Provider Lifecycle Growth in New York, NY, under reference 8281554. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Marketing
• Employer listing date: 16 October 2026

Responsibilities and work described

• We think the way businesses approach customer growth needs to be reinvented
• We want someone who’s excited to help figure out what comes next
• For years, lifecycle marketing has been built around campaigns, segments, channels, and predefined journeys
• But customers don’t follow the paths we create for them
• They discover, adopt, and experience products on their own terms
• And as AI changes how people interact with technology, those behaviors are evolving faster than ever
• We believe the future of growth is understanding what customers are trying to achieve, recognizing when we can help, and finding intelligent, creative ways to deliver value
• As Director, Provider Lifecycle Growth, you’ll have the opportunity to build that model at Zocdoc
• You’ll rethink how we help providers discover, adopt, and realize value from an expanding set of capabilities
• This is a hands-on builder role
• We don’t expect you to arrive with all the answers
• We do expect you to challenge assumptions, move quickly, and be excited about discovering what works
• You’ll report to the VP, Provider Growth and help define what lifecycle growth looks like in an AI-first world
• Building: the strategy, roadmap, operating model for Lifecycle Growth, translating them into shipped capabilities and measurable outcomes
• Reimagining lifecycle as a continuously learning growth system with experiences that adapt to provider context, needs, intent, product behavior, and readiness
• Partnering with Product, Engineering, and Data Science to build the data, instrumentation, models, and platform capabilities that power lifecycle experiences

Essential requirements and candidate background

• Are excited to build a new growth function from the ground up; its strategy, technical foundation, team, and operating model
• Have a POV on how to move beyond segmentation, fixed journeys, and campaign calendars toward experiences that respond to provider context, intent, and behavior
• Like working at both altitudes: setting long-term direction, coaching a team, and solving the problems in front of you today
• Thrive in highly cross-functional environments and enjoy bringing Marketing, Product, Sales, Customer Success, Data Science, and Operations together around one provider experience
• Are energized by AI-native ways of working and by making growth more adaptive, useful, and scalable without losing sight of customer value
• Believe growth is about helping providers realize value, not just running campaigns or managing journeys
• Bring 10+ years of experience leading lifecycle, CRM, growth, product-led, or customer marketing in a B2B SaaS, marketplace, or multi-product environment
• Have 5+ years of people management experience, including hiring, coaching, and developing high-performing teams
• Are technically fluent and comfortable working directly with data, APIs, AI tools, automation, or prototyping environments
• Are an AI-native, practical builder who already integrates AI into how you work
• Have built growth capabilities end to end, from customer insight, data, and decisioning through experiences, experimentation, measurement, and scale
• Are analytically self-sufficient: investigate data, define meaningful metrics, design tests, interpret results, and separate activity from business impact
• Partner effectively across Product, Engineering, Data Science, Sales, and Customer Success to turn strategy into shipped capabilities and outcomes
• Create structure and momentum in ambiguity, balancing immediate opportunities with a longer-term vision
• Communicate with clarity and influence, from aligning senior stakeholders to giving teams focus and momentum

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• NYC Base Salary Range: $190,000 — $250,000 USD
• Advertised location: New York, NY

Benefits mentioned by the employer

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited vacation
• 100% paid employee health benefit options, including medical, dental, and vision
• Commuter benefits
• 401(k) with employer-funded match
• Corporate wellness program with Wellhub
• Sabbatical leave for employees with 5+ years of service
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch every day, along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Director, Provider Lifecycle Growth vacancy is not an offer for reference 8281554; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Zocdoc

Applications follow the official employer page linked below.

Open the official Zocdoc posting below and match the title and reference 8281554.

Compare your qualifications and experience with the essential conditions for the New York, NY position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• APIs
• AI/ML
• AI
• insurance
• sales
• marketing
• stakeholder management