Western Digital: Senior Specialist, HR Operations (AI-Driven Employee Lifecycle Management and Global Service Delivery) — Biñan City, LAGUNA, Philippines

About Western Digital

Western Digital develops and manufactures data-storage technology for data centres, cloud platforms and enterprise infrastructure. Its employer introduction connects this work with the need to retain, manage and access information generated by digital systems and AI applications. The business brings engineering and manufacturing together around the physical systems behind data storage. Its described purpose is to make growing volumes of information available over time, supporting the infrastructure on which other digital services depend.

The position and its setting

Western Digital lists Senior Specialist, HR Operations (AI-Driven Employee Lifecycle Management and Global Service Delivery) in Biñan City, LAGUNA, Philippines, under reference REF34785G. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 20 October 2026
• Brands: Western Digital
• Business Function: HR Operations
• Work Location: Biñan HICAP Office

Responsibilities and work described

• Summary of the Role:
• Use AI-driven analytics to monitor performance, identify improvement opportunities, and deliver measurable operational efficiencies
• Digital HR, AI Enablement and Automation
• Identify and implement opportunities to automate manual processes and enhance employee experience through digital solutions, workflow optimization, AI capabilities, and self-service technologies
• Champion AI adoption by leveraging Generative AI, copilots, and emerging HR technologies to improve productivity, streamline service delivery, strengthen knowledge management, and deliver measurable business value
• Partner with HR Technology teams to implement system enhancements and process improvements while establishing best practices, governance, and adoption strategies for responsible and effective AI use
• Contribution: to HR transformation initiatives focused on process harmonization, shared services maturity, operational excellence, service optimization, and AI-driven modernization
• Evaluate existing processes and recommend scalable, technology-enabled solutions that improve efficiency, compliance, productivity, and employee experience
• Support: the implementation of new processes, intelligent automation, HR technologies, and operating model enhancements to advance digital adoption, AI transformation, and service delivery excellence
• Global HR Service Delivery
• Delivery: end-to-end global HR operational support across the employee lifecycle, including onboarding, employee data management, organizational changes, benefits, leave management, and offboarding
• Serve as a subject matter expert for complex employee and manager inquiries, applying HR policies, procedures, and service delivery expertise to ensure accurate, timely, and effective resolutions
• Leverage HRIS, case management, knowledge management, and AI-enabled tools to deliver customer-focused HR services that meet service levels, quality standards, and employee experience objectives while fostering a trusted and supportive environment
• Global HR Shared Services Excellence
• Delivery: consistent and efficient HR support within a global tiered service delivery model, partnering with HR Business Partners, HR Experience Partners, Centers of Excellence, and cross-functional teams to ensure seamless service delivery across regions
• Drive Global HR Operations excellence through AI-enabled process optimization and continuous improvement, serving as a trusted subject matter expert for assigned HR processes and programs

Essential requirements and candidate background

• Education and Work
• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field of study
• At least 7 years of progressive experience in Global HR Operations and HR Shared Services, with a focus on leveraging AI for process automation, digital transformation, and AI-driven analytics
• Expertise in end-to-end employee lifecycle processes, supporting multi-country operations and global employee populations within a multinational environment
• Hands-on experience utilizing enterprise HRIS platforms, digital HR technologies, and employee self-service solutions
• AI fluency and demonstrated experience leveraging AI-powered tools, Generative AI solutions, workflow automation technologies, copilots, or digital platforms to enhance HR operations, employee experience, and business outcomes
• Proficiency: Microsoft Copilot, Power Platform, ServiceNow, Workday AI capabilities or similar AI-enabled enterprise technologies
• Identify, evaluate, and implement AI-enabled solutions that improve service quality, productivity, scalability, and operational effectiveness
• Understanding: HR operations, workforce administration, compensation and benefits, employee data management, and compliance requirements
• Understanding: knowledge management, workflow automation, AI-enabled technologies, and process optimization methodologies
• Familiarity: Digital Transformation or continuous improvement frameworks
• Open to employment opportunities in Binan City, Laguna, CALABARZON, Philippines
• Open to a hybrid work arrangement
• Open to a dayshift work schedule
• Important Reminders:
• We provide free medical examination
• We do not collect any original documents
• We do not collect any fees at any stage of the hiring process

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Hybrid
• Advertised location: Biñan City, LAGUNA, Philippines

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Senior Specialist, HR Operations (AI-Driven Employee Lifecycle Management and Global Service Delivery) vacancy is not an offer for reference REF34785G; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Western Digital

Applications follow the official employer page linked below. The source includes these application-specific points:

Open the official Western Digital posting below and match the title and reference REF34785G.

Compare your qualifications and experience with the essential conditions for the Biñan City, LAGUNA, Philippines position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

• Accommodation requests: [email protected]
• Employer states that applications and employment offers do not require payment

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI/ML
• AI
• process improvement
• audit
• compliance
• sustainability
• stakeholder management
• partnership development
• ServiceNow
• human resources