Truveta: IT Administrator — Hyderabad, India

About Truveta

Truveta is a health-data and analytics company. It aggregates de-identified electronic health record data from a network of United States health systems into a research dataset for studying treatments, outcomes and patient care pathways, serving life-science and health researchers. The platform is owned and governed by the participating health systems, and its employer feed lists engineering, data and clinical roles supporting the work.

The position and its setting

Truveta lists IT Administrator in Hyderabad, India, under reference 6178427004. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Engineering
• Employer listing date: 2 September 2026

Responsibilities and work described

• Delivery: Tier 1/Tier 2 IT support for Windows/macOS devices, peripherals, Microsoft 365 applications, browsers, VPN, Wi-Fi, and conference room AV
• Troubleshoot hardware, software, operating system, connectivity, and access-related issues for onsite and remote employees
• Support: employee onboarding and offboarding, including laptop setup, account/access provisioning, first-day IT support, equipment recovery, and access removal
• Management: user accounts and application access, including password resets, MFA, shared mailboxes, distribution lists, group memberships, and SaaS applications
• Maintenance: IT hardware and asset inventory, coordinate device shipping, replacements, repairs, warranty claims, and keep asset records up to date
• Management: IT incidents and service requests through the ticketing system, ensuring timely resolution within SLAs and proper documentation and escalation
• Delivery: basic network and office IT support, including Wi-Fi, VPN, conference room systems, and coordination with network/infrastructure teams or vendors when required
• Create and maintain IT documentation, including troubleshooting guides, onboarding/offboarding checklists, asset procedures, and knowledge base articles
• Identify recurring issues and recommend improvements to IT support processes and the overall employee experience

Essential requirements and candidate background

• 1 – 3 years of experience in IT support, desktop support, service desk, or IT administration
• Experience supporting Windows laptops
• Basic to intermediate macOS support experience
• Experience: Microsoft 365: Outlook, Teams, One
• Drive, SharePoint, Office apps
• Experience troubleshooting hardware, software, network, and access issues
• Familiarity: ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or similar
• Good understanding of user accounts, groups, MFA, and basic access management
• Experience supporting remote users
• Written and verbal English communication skills
• Work independently and follow documented processes
• Customer service mindset

Preferred experience and additional strengths

• Experience: Microsoft Intune, Jamf, or other device management tools
• Experience: Entra ID / Azure AD basic administration
• Experience: Zoom, Slack, Google Workspace, or other collaboration tools
• Basic PowerShell scripting knowledge
• Experience: asset management tools
• Experience supporting global teams
• ITIL Foundation certification preferred but not required
• Microsoft 365 Fundamentals or Azure Fundamentals certification preferred

Location, schedule and contract conditions

• Advertised location: Hyderabad, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another IT Administrator vacancy is not an offer for reference 6178427004; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Truveta

Applications follow the official employer page linked below.

Open the official Truveta posting below and match the title and reference 6178427004.

Compare your qualifications and experience with the essential conditions for the Hyderabad, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Azure

An Azure example should identify the workload, the services used and the part you owned. Deployment, identity, observability and incident handling provide useful context when they were part of the assignment.

Relevant skills

• Azure
• ServiceNow
• customer support
• inventory
• communication
• problem resolution
• claims administration