Sutherland: Subject Matter Expert — Chennai, TN, India

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Subject Matter Expert in Chennai, TN, India, under reference REF44011W. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 23 October 2026
• Brands: Sutherland

Responsibilities and work described

• Sutherland Global Services is seeking a Subject Matter Expert with 5+ years of experience in implementing translation and localization platforms for enterprise clients
• As a Subject Matter Expert, you'll be the implementation specialist who lands the platform inside the client's organization, supporting the rollout, user onboarding, training, and adoption work that turns a deployed system into an operational service
• Run discovery and requirements workshops with client stakeholders to capture the as-is translation operation and define the to-be workflow on the platform
• Configure the platform for the client's operating model, including service tiers, glossaries, Translation Memory imports, language pairs, user roles, and approval routing
• Migrate the client's existing translation assets including glossaries, Translation Memory, style guides, and reference content into the platform
• Delivery: role-based user training for Requesters, Reviewers, Approvers, and Administrators, including live sessions, recorded walkthroughs, and quick-reference materials
• Author end-user documentation and operating procedures for each platform role, including screenshots and walkthroughs captured from the running portal
• Drive user adoption through hands-on enablement, office-hours sessions, and follow-up with users who have stalled in the workflow
• Serve as the primary point of contact for client business users during ongoing support, handling functional questions, change requests, and operational escalations
• Translate user feedback and operational patterns into clear, actionable requirements for developers, QA, and ML engineers
• Validate that new releases match the client's operating expectations through user acceptance testing alongside client stakeholders
• Coordination: change management activities including release communications, training refreshers, and adoption metrics reporting
• Collaboration: with cross-functional teams to translate business requirements into clear, implementable specifications

Essential requirements and candidate background

• Bachelor's or Master's degree in Business Administration, Information Technology, Mass Communication, or a related field
• MBA with a Project Management specialization, or PMP / PRINCE2 certification, is a plus
• 5+ years of experience implementing translation, localization, or content workflow platforms for enterprise clients, with direct responsibility for rollout, training, and adoption
• Hands-on experience configuring and operating Translation Management Systems, CAT tools, or equivalent localization platforms
• Knowledge: Translation Memory concepts, glossary management, fuzzy matching, and post-editing workflows
• Familiarity: industry-standard localization formats including TMX, SDLTM, XLIFF, CSV, and Excel for asset migration
• Familiarity: industry standards including ISO 17100 and ISO 18587 as they apply to client operations
• Experience designing and delivering end-user training for non-technical business users
• Experience writing user-facing documentation, operating procedures, and quick-reference materials
• Stakeholder management skills with the ability to navigate client organizations and build trust with business users
• Written and verbal communication for training delivery, user-facing documentation, and client working sessions
• Organizational and follow-through skills with a track record of driving adoption through to steady-state usage
• Experience: regulated-industry document workflows, change management certifications, or prior implementation work on healthcare or banking content programs would be advantageous

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Chennai, TN, India

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Subject Matter Expert vacancy is not an offer for reference REF44011W; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF44011W.

Compare your qualifications and experience with the essential conditions for the Chennai, TN, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• AI/ML
• Excel
• ISO
• training
• stakeholder management
• communication
• banking
• project management