Sutherland: Sr Manager - Dialer Administration — San Fernando, //CENTRAL LUZON, Philippines

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Sr Manager - Dialer Administration in San Fernando, //CENTRAL LUZON, Philippines, under reference REF40883Y. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 21 October 2026
• Brands: Sutherland

Responsibilities and work described

• Execution: daily uploads, downloads and importing of dialer schedules
• Document activities for outbound dialer
• Analysis: dialer-output data to identify potential problems/issues
• Run payment reports regularly
• Create and update dialing campaigns, filter, list strategies and reports
• Monitoring: and adjust performance of the dialer systems; and
• Complete other duties as assigned by the markets

Essential requirements and candidate background

• Our most successful candidates will have:
• Intermediate to advanced proficiency level with Microsoft Excel
• Working knowledge on a dialer system (auto-dialer operation/concepts)
• Working knowledge on basic Statistics (ability to comprehend and analyze dialer-output data)
• Collections process experience will be good to have
• Basic understanding of database-design principles, data structures and optimizations
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Time management skills and capability to execute multiple tasks and priorities in a environment
• Verbal and written communication skills
• Communication skills for client facing
• Livevox dialer experience is an advantage

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: San Fernando, //CENTRAL LUZON, Philippines

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Sr Manager - Dialer Administration vacancy is not an offer for reference REF40883Y; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF40883Y.

Compare your qualifications and experience with the essential conditions for the San Fernando, //CENTRAL LUZON, Philippines position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• Excel
• communication