Sutherland: Sr. Associate - Sales & Retention — Mumbai, MH, India

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Sr. Associate - Sales & Retention in Mumbai, MH, India, under reference REF40830L. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 10 April 2026
• Brands: Sutherland

Responsibilities and work described

• This role combines C ustomer S upport and I nbound S ales
• Help customers solve issues, answer questions, and recommend the right solutions to meet their needs
• Support: users of the largest creative software platform in the world, helping them get the most out of their tools while delivering a great customer experience, while helping grow revenue
• Customer Excellence: Deliver great customer experiences by understanding needs, showing empathy, and resolving issues quickly
• Consultative Digital Selling: Recommend the right products and solutions based on customer needs
• Retention & Churn Management: Identify customers who may leave and help them get more value from their solutions
• Effective Communication & Agility: Combine verbal and written communication with active listening and contextual awareness to resolve queries, navigate objections, and adapt to diverse customer profiles while maintaining service excellence
• Data-Driven Actions: Use available data to better understand customers and improve results
• Collaborative Problem-Solving: Work with other teams, such as technical support, to solve customer issues
• Creative Workflow Consulting: Help customers improve how they create, design, and collaborate using creative AI-Powered tools
• Productivity Evangelism: Educate customers on streamlining document workflows to maximize efficiency
• Licensing & Adoption Guidance: Help customers manage licenses and get the most value from their subscriptions
• Tech Troubleshooting & Solution Selling: Resolve basic technical issues while recommending the best solutions for customers
• Customer Profiling & Drive

Essential requirements and candidate background

• Identify potential customers in real time
• Answer questions and solve issues with the creative software products
• Provide friendly and empathetic support
• Aim to resolve customer needs during the first interaction
• Sales & Revenue Growth: Handle inbound sales, meet targets, and recommend the right products or bundles to help customers get the most value
• Customer Retention & Value Expansion: Review customer history to identify opportunities and recommend the right solutions, while promoting product benefits utilizing retention strategies
• Product Demonstrations & Expertise: Deliver solution-focused demos, stay updated on creative software offerings, and position products effectively in customer conversations
• Pipeline & Lead Management: Keep sales leads organized, track opportunities, and update reports using the client tools
• Order & Account Management: Help customers with orders, returns, and account setup to ensure a smooth experience
• Workflow Consulting & Solutioning: Guide customers on optimizing content production and business workflows using the software AI-driven solutions
• License & Seat Optimization: Advise on efficient license management, provisioning, and storage consolidation for streamlined operations
• Basic Technical Troubleshooting & Solution Fitment: Resolve basic technical issues like admin/install/download swiftly while positioning Adobe’s solutions based on fitment
• Education: High school diploma (10+2) or equivalent experience
• 1–5 years in sales, customer support, or account management, preferably in tech or SaaS
• Communication: verbal and written communication skills (C1 CEFR Rating)

Preferred experience and additional strengths

• Experience using CRM tools and managing sales pipelines is a plus

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Mumbai, MH, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Sr. Associate - Sales & Retention vacancy is not an offer for reference REF40830L; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF40830L.

Compare your qualifications and experience with the essential conditions for the Mumbai, MH, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI/ML
• AI
• sales
• account management
• communication
• problem resolution
• customer support