Sutherland: Sales Team Manager — Angeles, Central Luzon, Philippines

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Sales Team Manager in Angeles, Central Luzon, Philippines, under reference REF47829T. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 12 October 2026
• Brands: Sutherland

Responsibilities and work described

• Management: Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans
• Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activities
• I
• Accomplish weekly deliverables, such as:
• Coaching compliance inclusive of RCAs and action Plans
• Weekly Audit requirement and call scrubbings
• Team attendance infractions insights thru internal Sutherland attendance tool
• Ii
• Delivery: ideas that can help the client improve their product, business, processes and/or policies
• Iii
• Present Team Performance to Clients in as needed basis
• Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics
• Improvement: employee morale
• Set up accountability discussions on attendance and performance challenges
• Report potential red flag on employee retention and partner with Operations Manager on stay interviews
• Keep employees in the loop for any internal and external updates

Experience and professional background

• Minimum 2 years of experience as a Team Manager

Preferred experience and additional strengths

• Sales operations background with a track record of driving performance
• Demonstrated expertise in coaching and developing agents to achieve sales and service goals
• Effectively manage teams in a high-pressure, target-driven environment
• Experience: managing and delivering results across multiple KPIs, including productivity, quality, customer experience, and revenue/sales metrics
• Stakeholder management, leadership, and communication skills

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Angeles, Central Luzon, Philippines

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Sales Team Manager vacancy is not an offer for reference REF47829T; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF47829T.

Compare your qualifications and experience with the essential conditions for the Angeles, Central Luzon, Philippines position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: audit

An audit example should identify the process or records reviewed, the evidence considered and your own responsibility. Describe how findings were documented and followed through without exposing confidential reports.

Relevant skills

• audit
• compliance
• sales
• stakeholder management
• communication