Sutherland: Applicant - Associate/Sr. Associate — Navi Mumbai, MH, India

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Applicant - Associate/Sr. Associate in Navi Mumbai, MH, India, under reference REF43427F. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 16 June 2026
• Brands: Sutherland

Responsibilities and work described

• Handle inbound and outbound customer interactions across Telecom, Technology, Logistics, and Mortgage domains
• Resolve customer queries related to services, technical issues, billing, orders, deliveries, refunds, and loan processes
• Delivery: troubleshooting support and ensure timely issue resolution
• Drive sales, cross-selling, upselling, and customer retention initiatives
• Coordination: with internal teams for escalations and effective customer support
• Maintenance: accurate customer records in CRM systems
• Delivery: customer service while meeting quality, productivity, sales, retention, and SLA targets
• We will give you:
• A fast-paced, global work environment where your voice matters
• Skills for life: problem-solving, professionalism, adaptability, and communication
• A team that feels like family and celebrates every win—big or small
• A platform to grow quickly within a global MNC with learning and development opportunities
• Recognition and rewards as you shape your career journey

Essential requirements and candidate background

• Good verbal and written communication skills in English
• Customer service mindset with active email communication skills
• Empathize with customers, manage time effectively, and work independently
• Basic user-level knowledge of Windows operating systems
• Familiarity: email etiquette and multi-channel communication (Voice, email & Chat)
• High school diploma or equivalent and above
• 1–6 years of experience (freshers welcome!)

Location, schedule and contract conditions

• Position: International Voice Process (Associate)
• Shift: Rotational Night Shifts
• Salary:: ₹18k - ₹40k in-hand per month (Depending upon yrs of exp)
• (Freshers, experienced both can apply)
• Work arrangement: On-site
• Advertised location: Navi Mumbai, MH, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Applicant - Associate/Sr. Associate vacancy is not an offer for reference REF43427F; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF43427F.

Compare your qualifications and experience with the essential conditions for the Navi Mumbai, MH, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: sales

For sales-related work, describe the customer group, product context and responsibility you held. Explain how you identified opportunities, managed an account or progressed a sale, with measurable results only where records support them.

Relevant skills

• sales
• customer support
• logistics
• communication
• problem resolution
• billing