ServiceNow: Key Account Director - CRM & Industry Solutions (BFSI) — Mumbai, Maharashtra, India

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Key Account Director - CRM & Industry Solutions (BFSI) in Mumbai, Maharashtra, India, under reference JB0075338. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Sales
• Employment type: Full-time
• Employer listing date: 21 September 2026
• Brands: ServiceNow

Responsibilities and work described

• As a member of our CRM Sales team you will have a major impact on our future success
• CRM & Industry Solutions is a rapidly growing focus area for ServiceNow
• Members of this team will have an opportunity to drive the growth engine for ServiceNow, along with support from the business unit and executive team
• ServiceNow is seeking a CRM Account Executive that is a customer facing domain expert, that drives innovative business solutions with our customers
• The CRM Account Executive will oversee market success of ServiceNow's CRM & Industry solutions
• These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information

Essential requirements and candidate background

• To be successful in this role you have:
• Experience: leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 12+ years in sales with success generating new business sales of enterprise-class Customer Experience or other Business solutions
• Experience selling into India BFSI is essential
• Advanced knowledge of sales force automation, customer service management, enterprise resource planning or other business application technologies would be ideal
• Experience: the sales process with the ability to navigate and progress short and long complex sales cycles
• Understanding: business sales processes
• Bachelor's degree in business, marketing or related discipline

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Mumbai, Maharashtra, India

Benefits mentioned by the employer

• The CRM AE builds relationships with clients while achieving quarterly and annual sales quotas for an assigned territory
• Developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
• Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM solution
• Sales process management and opportunity closure
• Ongoing account management to ensure customer satisfaction and drive additional revenue streams
• Support the regional ServiceNow partner channels to drive an effective customer experience
• Use internal technology to manage leads, providing accurate forecasting, territory plans, and goals
• Use Data Management through all sources such as CRM, social media, search engines and AI tools
• Occasional travel for training or meetings may be required

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Key Account Director - CRM & Industry Solutions (BFSI) vacancy is not an offer for reference JB0075338; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0075338.

Compare your qualifications and experience with the essential conditions for the Mumbai, Maharashtra, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: ServiceNow

For ServiceNow, explain the workflow or service-management process, the platform area and the work you owned. Examples might concern implementation, configuration, integration or support, depending on your background.

Relevant skills

• AI/ML
• ServiceNow
• AI
• sales
• account management
• training
• marketing
• customer support