ServiceNow: HRBP Director, GTM Sales — Austin, Texas, United States

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists HRBP Director, GTM Sales in Austin, Texas, United States, under reference JB0076176. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Human Resources
• Employment type: Full-time
• Employer listing date: 21 October 2026
• Brands: ServiceNow

Responsibilities and work described

• As a strategic thought partner to executive level GTM Sales leaders, this HR Business Partner Director translates business goals into people strategy across talent, leadership development, organization design, and culture
• Own the people strategy, functional people plan, and you will bring data and foresight to people decisions related to growth, productivity, and margin
• Also be the voice of the business within HR, aligning HRBP, COE, and shared services partners to deliver fit-for-purpose solutions for a matrixed, AI-native sales organization
• Shape and lead the functional people strategy, linking talent, leadership, and culture priorities to the business plan
• Advise executive leaders on how people decisions affect risk to revenue, productivity, and margin, and influence the business choices that follow
• Leadership: strategic workforce planning, including headcount, spans and layers, and role design, so the organization grows efficiently within planned investment
• Run calibration, succession planning, and talent reviews for senior leaders, and build bench strength for critical roles
• Coach senior leaders on people leadership and team development, including how they adopt AI-enabled tools and ways of working
• Anticipate people risks, such as attrition in critical roles, change fatigue, and capability gaps, and build mitigation and contingency plans before they affect performance
• Use people data and trends to measure impact, guide decisions, and continuously improve programs
• Serve as the single point of contact for senior business leaders, coordinating HRBP, COE, and shared services to resolve their needs
• Navigate regional and matrixed complexity, ensuring people strategies are culturally sensitive and fit local market realities

Essential requirements and candidate background

• What You’ll Bring
• 10+ years of experience in senior HR business partnering or equivalent, including direct executive client support, management coaching, and team development
• Experience: a technology or SaaS business, ideally supporting a sales or go-to-market organization
• Hands-on experience applying AI in HR or business work, such as using AI tools, automating workflows, or interpreting AI-driven insights to improve decisions
• Ability to lead through change in a high-growth, ambiguous, fast-paced environment
• Range to operate strategically, operationally, and tactically, moving from long-term direction to day-to-day execution
• Interpersonal and communication skills, with the credibility to communicate effectively both up and down the organization
• Confidence to challenge respectfully and influence senior business decisions
• JV22

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Remote
• Advertised location: Austin, Texas, United States

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another HRBP Director, GTM Sales vacancy is not an offer for reference JB0076176; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0076176.

Compare your qualifications and experience with the essential conditions for the Austin, Texas, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI/ML
• AI
• investment
• sales
• communication