ServiceNow: Chief of Staff, Head of Marketing Strategy & Operations — San Francisco, CALIFORNIA, United States

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Chief of Staff, Head of Marketing Strategy & Operations in San Francisco, CALIFORNIA, United States, under reference JB0075398. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Marketing, Communications, and Brand
• Employment type: Full-time
• Employer listing date: 24 October 2026
• Brands: ServiceNow

Responsibilities and work described

• Marketing at ServiceNow is evolving — from a function run purely on campaigns and creative to one run like a business, with the discipline, systems, and strategic partnership of a true Chief of Staff function
• The Chief of Staff, Head of Marketing Strategy & Operations leads that evolution
• You'll lead the business of marketing: bringing structure where there's complexity, focus where there's noise, and follow-through where it matters most
• You'll partner with the CMO and the leadership team to connect strategy to execution, run the operating model, and deliver results that move the business forward
• This is a senior leadership role reporting to the CMO, built for someone who thrives on clarity, scale, and performance — and who can operate equally as a trusted strategic advisor and a hands-on operator
• (Residing in close proximity to our Santa Clara Office, CA as minimum 2 days in officer required)
• Run the business of marketing
• Own the operating model, planning rhythm, and performance systems that connect strategy to execution — and execution to results
• Leadership: the Office of the CMO
• Building: and run the strategic hub that keeps the marketing leadership team aligned, focused, and moving in sync with the business
• Drive focus and accountability
• Turn company goals into clear marketing priorities, budgets, and metrics tied directly to pipeline and revenue
• Simplify operations, so the organization moves faster and delivers more
• Accelerate transformation
• Building: the frameworks, processes, and governance that make marketing sharper, more agile, and more accountable
• Leadership: change management and skill-building across the function

Essential requirements and candidate background

• 15+ years leading marketing operations, strategy, or transformation in global, matrixed organizations
• A operator — someone who scales complex systems with clarity, speed, and discipline
• Deep experience in planning, budgeting, performance management, and marketing ROI
• A track record of leading transformation — simplifying the complex, modernizing processes, and driving accountability
• Experience leading senior teams across operations, planning, and emerging capabilities like AI
• Communication and influencing skills, with the ability to lead confidently in any room
• A calm, steady leadership style that brings focus and forward motion
• What Success Looks Like:
• Marketing runs with precision, discipline, and intent
• The Office of the CMO is the center of clarity and alignment
• Strategy, programs, and buying group execution are fully connected to business outcomes
• The CMO and leadership team operate at full altitude because the engine runs right
• The organization moves faster, works smarter, and delivers results that show up in the business
• For positions in this location, we offer a base pay of $263,900 - $448,600, plus equity (when applicable), variable/incentive compensation and benefits
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure
• Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location
• We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs
• Compensation is based on the geographic location in which the role is located and is subject to change based on work location

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Hybrid
• Advertised location: San Francisco, CALIFORNIA, United States

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Chief of Staff, Head of Marketing Strategy & Operations vacancy is not an offer for reference JB0075398; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0075398.

Compare your qualifications and experience with the essential conditions for the San Francisco, CALIFORNIA, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: ServiceNow

For ServiceNow, explain the workflow or service-management process, the platform area and the work you owned. Examples might concern implementation, configuration, integration or support, depending on your background.

Relevant skills

• AI/ML
• ServiceNow
• AI
• investment
• sales
• marketing
• partnership development
• communication