ServiceNow: CEG AMS Partner Portfolio Excellence Lead — New York, New York, United States

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists CEG AMS Partner Portfolio Excellence Lead in New York, New York, United States, under reference JB0075315. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 23 October 2026
• Brands: ServiceNow

Responsibilities and work described

• CEG AMS Partner Portfolio Excellence Lead
• Job Description
• The Role
• The CEG Americas (AMS) Partner Portfolio Excellence Lead owns the operational execution of the AMS partner portfolio and co-sell motion
• The role aligns strategic partners to qualified account opportunities, converts AMS demand into actionable portfolio and capacity requirements, and helps ensure Partner commitments are deployed against the highest-value customer and business needs
• Work: across AMS sales, account, services, delivery, operations, GPC, and partner teams, the Senior Manager maintains a clear view of pipeline, allocation, utilization, and portfolio health
• The role removes execution blockers, leads partner business reviews, and connects in-market demand with global portfolio governance so that partner investments translate into measurable pipeline, customer outcomes, and return
• Own day-to-day execution of the AMS partner portfolio and co-sell motion, aligning strategic partners to qualified customer and account opportunities
• Work: with Services Sales Executives to build and maintain an integrated view of AMS partner-influenced pipeline, Partner allocations, committed capacity, utilization, delivery demand, and portfolio risks
• Partner with AMS sales and account teams to identify partner-suitable opportunities, clarify partner value, and mobilize the right internal and partner stakeholders
• Apply global commercial governance and account planning frameworks to AMS opportunities and partner relationships
• Leadership: AMS partner business reviews, translating portfolio data into decisions, actions, owners, and follow-through rather than status reporting alone
• Delivery: the AMS demand signal to Global Partner Portfolio Management so capacity and investment commitments are allocated where account and customer needs are strongest
• Coordination: with Field Partner Operations to validate partner capacity, readiness, utilization, spend, forecast, onboarding status, and reporting accuracy
• Coordination: with Partner Delivery leadership to check delivery capability, quality history, staffing readiness, and governance requirements before partner handoff, while leaving delivery readiness approval with the accountable Delivery Director
• Remove commercial and operational blockers that slow partner co-sell execution, escalating material issues when required

Essential requirements and candidate background

• Demonstrated experience in partner portfolio management, co-sell execution, services sales operations, partner strategy, commercial operations, or a related role in a technology or SaaS environment
• Experience working with account teams and partners to develop, qualify, advance, and govern partner-attached opportunities
• Commercial and financial acumen, including pipeline management, investment allocation, capacity planning, forecasting, utilization, and return-on-investment analysis
• Ability to synthesize portfolio data into clear recommendations, trade-offs, and executive decisions
• Experience leading partner business reviews, account planning cadences, pipeline inspections, and cross-functional action tracking
• Coordinate across sales, delivery, operations, finance, customer success, GPC, and partner stakeholders to align portfolio execution with partner enablement and readiness activities in a matrixed environment
• Understanding: the handoff between co-sell execution, contracting, capacity confirmation, delivery readiness, and post-sale governance
• Stakeholder management, communication, facilitation, and problem-solving skills
• Demonstrated operational rigor, including maintaining accurate forecasts, portfolio records, decision logs, and follow-through on commitments
• Knowledge of, or ability to rapidly develop proficiency in, ServiceNow’s platform, products, customer lifecycle, and partner ecosystem
• Operate across multiple AMS markets, balance competing priorities, and make progress through ambiguity
• 6-8 years of relevant experience in partner management, sales operations, portfolio management, services strategy, or a related commercial role

Preferred experience and additional strengths

• Experience: partner investment, capacity commitment, co-sell, or services funding models
• Experience working with global systems integrators or other strategic technology and services partners
• Familiarity: enterprise SaaS, professional services, customer success, adoption, and value realization motions
• Experience building or scaling a partner pipeline, allocation, and portfolio performance management process
• Advanced proficiency with CRM, pipeline analytics, forecasting, dashboarding, and executive reporting tools
• Relevant certifications or formal training in finance, sales operations, partner management, program management, or analytics
• For positions in this location, we offer a base pay of $148,900 - $260,600, plus equity (when applicable), variable/incentive compensation and benefits
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure
• Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location
• We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs
• Compensation is based on the geographic location in which the role is located and is subject to change based on work location

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Remote
• Advertised location: New York, New York, United States

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another CEG AMS Partner Portfolio Excellence Lead vacancy is not an offer for reference JB0075315; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0075315.

Compare your qualifications and experience with the essential conditions for the New York, New York, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: sales

For sales-related work, describe the customer group, product context and responsibility you held. Explain how you identified opportunities, managed an account or progressed a sale, with measurable results only where records support them.

Relevant skills

• investment
• sales
• stakeholder management
• portfolio management
• ServiceNow
• training
• communication