Samsara: Technical Support Engineer II — Bengaluru - BLR1

About Samsara

Samsara provides connected operations software for physical businesses. Its platform connects vehicles, equipment and sites through IoT devices such as cameras, sensors and gateways, giving transport, construction and other operators real-time telemetry on vehicle fleets, safety events and other assets. AI-assisted video and workflow applications support fleet safety and compliance reporting, and its employer feed lists engineering, account management and support roles.

The position and its setting

Samsara lists Technical Support Engineer II in Bengaluru - BLR1, under reference 8278293. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Support
• Employer listing date: 22 October 2026

Responsibilities and work described

• Samsara is looking for an experienced Technical Support Engineer to provide hardware and software support experience to our customers
• Be a part of our Tier 2 support team within the umbrella of the Global Technical Support organization
• Be responsible for resolving complex customer problems and improving support across all teams
• Your work will be collaborative in nature, working together with other support engineers in multiple support locations to serve our customers and troubleshoot complex issues
• The ideal candidate will have a technical background with experience in a technical support role, customer-facing skills, and communication skills
• You understand the day-to-day aspects of customer support including managing tickets, building knowledge base articles, and providing product feedback to Engineering and PM teams
• You should apply if:
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara
• We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers
• You want to be with the best: At Samsara, we win together, celebrate together and support each other
• Be surrounded by a high-caliber team that will encourage you to do your best
• In this role, you will:
• Product Expertise: Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries
• Technical Troubleshooting: Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity
• Responsiveness & Resolution: Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals

Essential requirements and candidate background

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields
• Minimum 5 years of experience in support, engineering, or other technical roles
• Fluent English is a must
• Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems
• Customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company
• Written and verbal communication skills, you can speak both Engineer and Human
• Bias for action, ability to dive deep, and insistence on the highest standards
• Work in a hyper-growth environment with shifting priorities
• Someone with API/Mobile Apps experience
• An ideal candidate also has:
• Experience: industrial systems, electronics, tinkering with cars or IoT devices, or similar hands-on work is a big plus
• Trilingual English, Spanish and French is a big plus
• Familiarity: using CRMs like Zendesk or Salesforce
• #LI-hybrid

Preferred experience and additional strengths

• Willingness to work flexible hours during nights and weekends is preferred

Location, schedule and contract conditions

• This is a hybrid position based in our Bengaluru office, requiring you to participate in an on-call rotation schedule to triage and manage high-severity issues and outages
• Advertised location: Bengaluru - BLR1

Benefits mentioned by the employer

• At Samsara, we build for the people who keep the global economy moving
• We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders
• Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company
• We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time
• Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more
• If you’re ready to build for the long term and own the outcome, your journey starts here
• Flexible Working
• At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams
• Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements
• For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions
• In these cases, the job description will clearly indicate any working location requirements
• Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Technical Support Engineer II vacancy is not an offer for reference 8278293; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Samsara

Applications follow the official employer page linked below.

Open the official Samsara posting below and match the title and reference 8278293.

Compare your qualifications and experience with the essential conditions for the Bengaluru - BLR1 position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Salesforce

Salesforce experience should identify the users and workflow, then explain the configuration, development or integration you handled. A concrete example helps distinguish administration from application development or process design.

Relevant skills

• APIs
• AI/ML
• Salesforce
• AI
• manufacturing
• process improvement
• customer support
• agriculture
• sustainability
• communication