Samsara: Product Support Engineer III — Bengaluru - BLR1

About Samsara

Samsara provides connected operations software for physical businesses. Its platform connects vehicles, equipment and sites through IoT devices such as cameras, sensors and gateways, giving transport, construction and other operators real-time telemetry on vehicle fleets, safety events and other assets. AI-assisted video and workflow applications support fleet safety and compliance reporting, and its employer feed lists engineering, account management and support roles.

The position and its setting

Samsara lists Product Support Engineer III in Bengaluru - BLR1, under reference 7960367. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Engineering Support
• Employer listing date: 4 June 2026

Responsibilities and work described

• An experienced Mobile Product Support Engineer to join our Global Technical Support organization
• This role is ideal for a technical leader who thrives on solving highly complex mobile-related issues, with a focus on customer impact, operational workflows, and regulatory considerations
• As a Product Support Engineer, Mobile Experience, you will serve as a senior technical escalation owner responsible for leading complex investigations end-to-end across Samsara’s mobile ecosystem
• Work: cross-functionally with Engineering and Product teams to drive issue resolution, improve product quality, and influence roadmap decisions that enhance the reliability, compliance, and supportability of Samsara’s mobile applications
• PSE III is a senior individual contributor role requiring technical depth, ownership, and leadership
• Be expected to set a high bar for technical investigations, mentor and guide L2 engineers, and take ownership of high-impact, multi-customer issues spanning multiple products and regions
• You should apply if:
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara
• We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers
• You want to be with the best: At Samsara, we win together, celebrate together and support each other
• Be surrounded by a high-caliber team that will encourage you to do your best
• In this role, you will:
• Act as primary L3/PSE owner for high‑impact and ambiguous mobile issues (Driver, Fleet, routing and dispatch flows
• Asset Maintenance, Connected Workflows, mobile‑to‑cloud data mismatches)
• Leadership: structured, hypothesis‑driven investigations: define the problem, build reproducible cases, analyze logs and telemetry, and drive to clear root cause and mitigation across mobile clients, backend services, and configuration layers

Essential requirements and candidate background

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields
• 8+ years of experience in technical support, solutions engineering, or similar roles working directly with complex SaaS products; at least one major area of depth in mobile applications or fleet/telematics workflows
• Expertise troubleshooting mobile apps across Android and/or iOS, including device/OS constraints, network behavior, authentication flows, app configuration, and data synchronization with backend services
• Debugging and root‑cause analysis skills: able to decompose ambiguous, multi‑system issues, quickly identify high‑leverage logs and signals, and drive toward a clear root cause and mitigation
• Demonstrated experience working directly with engineering and product: reading JIRA tickets/RFCs, validating hypotheses in lower environments, and influencing prioritization using data and customer impact
• Written and verbal communication in English, comfortable presenting complex technical narratives to both engineers and non‑technical stakeholders (CSMs, Sales, customers, leadership) across regions
• Ownership mindset and bias for action —able to lead investigations, make pragmatic decisions under time pressure, and follow through until issues are fully resolved and learnings are captured
• Demonstrated resourcefulness, creativity, and problem-solving skills
• Adaptability and ability to thrive in a fast-paced, work environment
• Experience: direct customer interaction, incident response, and participation in a rotational after-hours/on-call support cadence is essential
• An ideal candidate also has:
• Data Analysis skills
• Databricks, Python, SQL and Tableau
• #LI-hybrid

Experience and professional background

• Experience: the Telematics industry is a plus

Location, schedule and contract conditions

• Advertised location: Bengaluru - BLR1

Benefits mentioned by the employer

• At Samsara, we build for the people who keep the global economy moving
• We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders
• Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company
• We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time
• Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more
• If you’re ready to build for the long term and own the outcome, your journey starts here
• Flexible Working
• At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams
• Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements
• For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions
• In these cases, the job description will clearly indicate any working location requirements
• Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Product Support Engineer III vacancy is not an offer for reference 7960367; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Samsara

Applications follow the official employer page linked below.

Open the official Samsara posting below and match the title and reference 7960367.

Compare your qualifications and experience with the essential conditions for the Bengaluru - BLR1 position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Python

Python work is easier to assess through a concrete example than a list of libraries. Explain the problem, the input data, the parts you implemented and how you checked the output. Include a repository or a short technical note when you can share it.

Relevant skills

• Python
• SQL
• Tableau
• data analysis
• manufacturing
• maintenance
• compliance
• sales