Okta: Developer Support Engineer — Bengaluru, India

About Okta

Okta develops identity and access management software. Its platform, alongside the Auth0 developer product, handles authentication, single sign-on and access control for employee, partner and consumer-facing applications, helping organisations manage who can use which technology. Workforce and customer identity are addressed through separate but connected product lines, and its employer feed lists engineering, cloud and related roles supporting these identity products.

The position and its setting

Okta lists Developer Support Engineer in Bengaluru, India, under reference 7770733. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Customer Support-740
• Employer listing date: 2 April 2026

Responsibilities and work described

• As a Developer Support Engineer, you will serve as a key technical contact for customers using our Customer Identity SaaS platform
• Be responsible for end-to-end ownership of complex support cases, performing root-cause analysis, and delivering timely solutions to maintain high customer satisfaction
• In this mid-level role, you will operate with minimal supervision, driving cross-functional collaboration and contributing actively to our internal technical knowledge base
• Customer Success & Support: Support and maintain enterprise clients on our Customer Identity SaaS solution, resolving complex technical and non-technical issues with urgency and precision
• End-to-End Issue Ownership: Take full ownership of incoming support tickets from intake to resolution—performing initial troubleshooting, identifying root causes, and implementing effective solutions
• SLA & Escalation Management: Manage support ticket operational workflows to consistently meet or exceed response quality, time-to-resolution, and customer experience SLAs
• Cross-Functional Collaboration: Partner effectively with Engineering, Product, and Customer Success teams to resolve high-priority escalations and improve overall product usability
• Business & Technical Analysis: Apply software lifecycle knowledge and analytical techniques to troubleshoot integration issues, identify recurring trends, and champion best practices

Essential requirements and candidate background

• Knowledge Sharing & Continuous Improvement: Create, curate, and maintain product documentation and troubleshooting guides to foster team collaboration and knowledge sharing
• 3+ years in a Technical Support, Software Engineering, or Technical Analyst role for medium-to-large-scale software implementation projects
• Problem-Solving Skills: ability to break down complex system issues into basic components to efficiently pinpoint root causes
• Self-Motivation & Independence: Self-starter capable of mastering complex SaaS/IAM architectures with minimal guidance and managing multiple concurrent workstreams
• Customer Focus: A customer-obsessed mindset with a track record of serving as a client advocate
• Communication: Clear verbal and written communication skills, with the ability to explain complex technical topics to non-technical stakeholders

Location, schedule and contract conditions

• Advertised location: Bengaluru, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Developer Support Engineer vacancy is not an offer for reference 7770733; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Okta

Applications follow the official employer page linked below.

Open the official Okta posting below and match the title and reference 7770733.

Compare your qualifications and experience with the essential conditions for the Bengaluru, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: JavaScript

A JavaScript example should explain behaviour, not simply name a framework. Describe what the user or service needed, how data moved through the application and how you handled errors, browser behaviour or asynchronous work.

Relevant skills

• JavaScript
• Node.js
• Azure
• machine learning
• AI
• recruitment
• stakeholder management
• communication