NielsenIQ: Senior Manager – Customer Success (SA&I) — Gurgaon, HR, India

About NielsenIQ

NielsenIQ, also known as NIQ, works in consumer intelligence and retail measurement. Its employer material describes using market information, consumer insights and analytics to help businesses understand buying behaviour. Its data operations address the accuracy and completeness of information behind client reports, while analytical services interpret that information. The business connects details about products and retail activity with broader views of markets, giving organisations evidence for understanding demand and making commercial decisions.

The position and its setting

NielsenIQ lists Senior Manager – Customer Success (SA&I) in Gurgaon, HR, India, under reference R26_0022600|IN. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 16 October 2026
• Brands: NielsenIQ
• Job Family: Consumer Data Insights

Responsibilities and work described

• NIQ CMI’s Customer Success Team is focused on delivering insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy
• Customer Success is NIQ's key department which is instrumental for the company’s success
• So where do you fit here?
• A successful candidate for this role will be someone who can establish relationships with both our clients and our colleagues
• Quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more
• Be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals
• If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch
• We have an training program, ensuring you understand all our products and how we create analyses
• Be leading a team of research analysts and be responsible for their development and coaching
• In your role, you would:
• Leadership: a team of analysts to deliver consistent and high-quality actionable insight
• Building: and maintain relationships with senior client stakeholders
• Coach, develop and inspire team to develop careers and drive innovative approaches to client briefs
• Management: internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NIQ-GFK CMI can offer
• Proactively share and exchange best practice and industry knowledge across NIQ-GFK internal teams
• Entrusted to deliver flawless research and analytics to our clients

Essential requirements and candidate background

• People with:
• Graduate or Postgraduate with minimum 5 - 7 years of experience in market research industry/ consumer insights or relevant experience
• Experience: client sales and account management (for public sector clients)
• Experience: quantitative market research and a background in the relevant industry
• Customer-centric mindset
• Awareness of data analytics industry, business model, products, services and solutions like Brand Health, Segmentation, Usage & Attitude, Customer Experience & Shopper solutions etc
• Time management and prioritization skills with a track record of delivering projects on time
• Good at building relationships, internally and with clients
• Verbal and written communication skills
• Experience: working in an analytical environment
• Coaching or managerial experience
• A positive and creative approach to problem solving
• Presentation skills
• Capable of leveraging tools such as Microsoft Excel and PowerPoint

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Gurgaon, HR, India

Benefits mentioned by the employer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows
• These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria
• All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion
• Final hiring decisions are made exclusively by humans
• NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations
• If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative
• For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Senior Manager – Customer Success (SA&I) vacancy is not an offer for reference R26_0022600|IN; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to NielsenIQ

Applications follow the official employer page linked below.

Open the official NielsenIQ posting below and match the title and reference R26_0022600|IN.

Compare your qualifications and experience with the essential conditions for the Gurgaon, HR, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• Excel
• PowerPoint
• sales
• marketing
• training
• stakeholder management
• data analysis
• account management
• communication