NielsenIQ: Client Success Executive - Contractual — Karachi, Sindh, Pakistan

About NielsenIQ

NielsenIQ, also known as NIQ, works in consumer intelligence and retail measurement. Its employer material describes using market information, consumer insights and analytics to help businesses understand buying behaviour. Its data operations address the accuracy and completeness of information behind client reports, while analytical services interpret that information. The business connects details about products and retail activity with broader views of markets, giving organisations evidence for understanding demand and making commercial decisions.

The position and its setting

NielsenIQ lists Client Success Executive - Contractual in Karachi, Sindh, Pakistan, under reference R26_0025128|PK. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 20 October 2026
• Brands: NielsenIQ
• Job Family: Customer Service

Responsibilities and work described

• Note: This is a contractual position for a year
• The Customer Success function is a cornerstone of NIQ Brandbank, playing a crucial role in customer onboarding, adoption, retention, development, and satisfaction for both Brandbank and/or Etilize solutions
• The Customer Success Executives are a vital, customer-facing component of NIQ Brandbank, working with our key customers
• Their primary goal is to build strong, long-term relationships with our customers by proactively addressing their needs and helping them maximize the value they get, across the suite of solutions both Brandbank and/or Etilize offer
• Job Purpose
• The Customer Success Executive role is responsible for building relationships with their customers, understanding their needs and goals and ensuring they drive maximum value from the company's offerings
• In this role, you will proactively engage with customers to address any issues, provide training and support, and identify opportunities for upselling and cross-selling
• The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:
• Customer

Essential requirements and candidate background

• Ensure high customer satisfaction by understanding and addressing customers’ needs and goals, becoming their trusted advisor by building and maintaining relationships
• Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes
• Performance Metrics: Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives
• Process Improvement: Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager
• Training and Development: Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship
• Cross-Department Collaboration: Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience
• Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels
• Product Knowledge: Develop a comprehensive understanding of core services and additional software offerings
• Track customer usage against allowances and address any queries related to systems
• Technology Utilization: Adoption of existing systems and processes to streamline operations and improve service delivery
• Reporting and Analysis: Prepare and present detailed reports for your customers on adoption and usage of services
• Use performance data to drive continuous improvement initiatives with our customers
• Customer Feedback: Obtain customer feedback to drive a continuous improvement to NPS
• Customer Advocacy: Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements
• Other
• You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained
• Relevant professional, ethical and health and safety standards apply to this role
• May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international)
• Availability to work from 12:00 pm to 8:00 pm PKST Time
• Some experience in customer facing roles

Education and qualification routes

• Degree / qualification: Bachelor's degree

Experience and professional background

• You have a customer-driven attitude and experience in working in B2B customer-facing role(s), preferably including relationship management

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Hybrid
• Advertised location: Karachi, Sindh, Pakistan

Benefits mentioned by the employer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows
• These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria
• All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion
• Final hiring decisions are made exclusively by humans
• NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations
• If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative
• For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Client Success Executive - Contractual vacancy is not an offer for reference R26_0025128|PK; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to NielsenIQ

Applications follow the official employer page linked below.

Open the official NielsenIQ posting below and match the title and reference R26_0025128|PK.

Compare your qualifications and experience with the essential conditions for the Karachi, Sindh, Pakistan position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: process improvement

For process-improvement work, explain the starting problem and the evidence that guided the change. Describe what you altered, how the result was checked and whether the improvement was sustained.

Relevant skills

• process improvement
• safety management
• sales
• training