Netomi: Principal Account Manager, Strategic Accounts — New York

About Netomi

Netomi develops an agentic-AI platform for enterprise customer experience. Its employer introduction describes no-code tools for creating and managing AI agents across customer interactions. The platform connects automation with the practical workflows used by customer-service organisations. Recruitment material also describes agentic workflows, prompt engineering and API-based automation around that platform. The business is therefore concerned with how AI agents perform tasks within customer journeys, as well as the software used to build and operate them.

The position and its setting

Netomi lists Principal Account Manager, Strategic Accounts in New York, under reference ff39ff91-8781-4a16-bc69-2bb57778d23e. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Customer Success
• Employment type: Full Time - Remote
• team: Customer Success Management

Responsibilities and work described

• The Principal Account Manager, Strategic Accounts is a senior, quota-carrying individual contributor responsible for renewals and expansion within Netomi’s existing Strategic and Enterprise (Fortune 100) accounts
• This role requires persistence and commercial judgment—someone who can navigate large, siloed organizations, secure buy-in across multiple executives and departments, and lead renewal and expansion sales cycles
• Own the post-sale commercial cycle from qualification through pricing, negotiation, contracting, and signature, partnering with the CSM who owns ongoing account strategy and customer success
• This is an opportunity to help shape the future of Enterprise GenAI
• You'll be working with cutting-edge technology, a collaborative team, and real-world challenges that matter
• Buying Process & Stakeholder Alignment: Identify the decision makers, budget owners, and procurement stakeholders for each renewal or expansion opportunity, and align on the requirements, approvals, and timeline needed to complete the purchase
• Commercial Account Planning: Drive deep account penetration by developing, championing, and executing a multi-year commercial growth plan for renewals and expansion, aligned with the CSM-owned account strategy and customer success roadmap
• Commercial Acumen / Renewals: Ownership over the financial health, expansion, and long-term commercial structure of the account, including renewal and expansion forecasting provided to Operations
• Commercial Deal Leadership: The hands-on responsibility for structuring, driving, and governing complex renewal and expansion pursuits
• Commercial Ownership & Execution: Lead the commercial cycle for the Netomi solution, coordinating technical validation, proposals, approvals, and customer buying activities through signature and post-close handoff
• Delivery owns implementation execution
• Executive Alignment: Translate complex AI capabilities and performance data into clear, compelling narratives to support investment decisions, commercial proposals, renewals, and expansion negotiations, using CS-validated value evidence
• Expansion & Growth: Qualify and convert identified growth opportunities into signed expansion agreements, including new use cases, departments, and lines of business
• Voice of the Customer: Advocate for the customer's commercial requirements and investment priorities, partnering with the CSM, who owns the broader customer success strategy and voice-of-customer feedback
• Executive Advocacy & Communication: Serve as the executive-facing commercial leader for the account
• Contribution: commercial sections to CSM-owned Quarterly and Executive Business Reviews, if/when it makes sense

Essential requirements and candidate background

• Track record of managing and influencing complex enterprise commercial pursuits without direct authority over cross-functional teams, partnering with dedicated CSMs and technical leads
• Expert-level ability to conceptualize, structure, and deliver executive-grade presentations (decks) that lead with the recommendation, are data-driven, and clearly articulate business impact and risk mitigation
• Success in driving commercial outcomes including leading large enterprise contract renewals, upsells, and defining long-term client financial roadmaps
• Track record of navigating Fortune 500-level organizations (e.g., Financial Services, Airlines, etc.) to achieve results, specifically managing highly fragmented, siloed environments with multiple executive sponsors and competing priorities
• Executive communication and influencing skills without direct authority, with persistence, sound commercial judgment, and the ability to navigate objections while maintaining composure and confidence with senior leaders
• Deep understanding of CX (Customer Experience) and/or Contact Center operations and the business value AI/Generative AI solutions deliver in this space
• Technical fluency sufficient to discuss integrations, solution capabilities, and their business implications
• Travel up to 10-20% to client sites for commercial workshops, executive engagement, and negotiations
• Bachelor's degree in Business, Computer Science, or a related field

Preferred experience and additional strengths

• MBA or advanced degree is a plus

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization
• Work arrangement: Remote
• Advertised location: New York

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Principal Account Manager, Strategic Accounts vacancy is not an offer for reference ff39ff91-8781-4a16-bc69-2bb57778d23e; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Netomi

Applications follow the official employer page linked below.

Open the official Netomi posting below and match the title and reference ff39ff91-8781-4a16-bc69-2bb57778d23e.

Compare your qualifications and experience with the essential conditions for the New York position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI/ML
• AI
• sales
• commercial negotiations
• pricing
• investment
• procurement
• stakeholder management
• communication