NEC Software Solutions (India): Application Administrator — Mumbai, MH, India

About NEC Software Solutions (India)

NEC Software Solutions (India) is part of NEC Corporation, the global technology group. The Indian organisation describes itself as an engineering and digital transformation services company, working from offices in Mumbai, Navi Mumbai and Bengaluru on software engineering, product development and related services. Its sister company in the United Kingdom supplies software to healthcare, housing, government and public-safety customers, placing the Indian operation within a group serving public and private sector clients.

The position and its setting

NEC Software Solutions (India) lists Application Administrator in Mumbai, MH, India, under reference REF5247Q. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: PMO & Quality
• Employment type: Contract
• Employer listing date: 12 October 2026
• Brands: NEC Software Solutions (India)

Responsibilities and work described

• The selected individual will be responsible for User Administration of the suite of Applications used by the NEC business
• These are made up of systems from third-party vendors, as well as those that are built [and maintained] in-house
• The successful candidate should be able to explore, study, and rapidly familiarize themselves with an application/tool, utilizing provided documentation
• Thereafter, the Applications User Admin will provide L1 Support for these apps to internal NPS staff who log issues via the ticket-management tool
• The main function of the User Administration team at of NEC software solution (India – Mumbai) is to manage the ongoing technical-operations of software applications for NPS
• These applications are used by various internal-NPS departments for critical business functions and are developed either by a 3rd-party vendor or in-house by NEC
• The Application Administrator will be responsible for carrying out routine activities for the ongoing upkeep of the applications, as well as be the main point of contact for resolving issues which are logged by users. 1
• Have overall ownership of configuration, maintenance, and L1 troubleshooting of applications. 2
• Work: as part of a busy support team, taking calls from customers and resolving incidents. 3
• Related tasks will include user administration and support of bespoke applications, Procurement systems and liaising with suppliers 4
• Management: workload of incoming incidents/service requests from system queues in ticket logging tool. 5
• Adhering to incident and problem management, escalation, and resolution procedures ensuring all support calls are dealt with within SLA timescales
• Quality / delivery: compliance with all procedures. 6
• Assess logged issues and go through trouble-shooting protocols to find root-cause and subsequent resolution, all while managing SLA/OLA levels. 7
• Delivery: a high level of customer service by understanding their situation and providing clear communication to involved stakeholder(s). 8
• Execution: routine activities as part of prescribed application management processes. 9

Essential requirements and candidate background

• Essential
• 1 – 3 years of Application/IT Services Support exposure
• Be the subject matter expert in supporting, maintaining, and administering complex applications
• Understands the workflow and process requirements of application systems
• Demonstrable experience in supporting business-critical application(s)

Preferred experience and additional strengths

• Experience: monitoring tools
• Experience: working with databases in a business environment
• Knowledge (Languages, IT skills etc.)
• MS Technologies
• Experience using ticket-logging tool
• Procurement workflow
• Power-BI, Excel and SQL
• ITIL Service Management Foundation cert./Experience
• PHP knowledge
• Personal Skills and Competences:
• Problem solving/analytical skills and knowledge of analytical tools
• Display and execute logical and complex troubleshooting methods

Location, schedule and contract conditions

• Working Hours: Full Time UK Hours
• Work arrangement: Hybrid
• Advertised location: Mumbai, MH, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Application Administrator vacancy is not an offer for reference REF5247Q; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to NEC Software Solutions (India)

Applications follow the official employer page linked below.

Open the official NEC Software Solutions (India) posting below and match the title and reference REF5247Q.

Compare your qualifications and experience with the essential conditions for the Mumbai, MH, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: SQL

SQL references usually call for more detail than “database knowledge”. Explain the data you queried, the business or engineering question and how you checked that joins, aggregates and filters produced the intended result.

Relevant skills

• SQL
• Excel
• maintenance
• compliance
• customer support
• procurement
• stakeholder management
• communication
• root-cause analysis
• problem resolution