Modern Health: Senior Client Manager — Remote - US

About Modern Health

Modern Health provides an employer mental-health benefits platform. Its employer introduction describes individual support, group experiences and self-guided digital resources available within one service. The platform is intended to help people find appropriate support at different points in their mental-health journey. Its business combines access to care with the technology and engagement work needed to make those benefits usable, connecting employers' benefits programmes with the people seeking information, preventive support or treatment.

The position and its setting

Modern Health lists Senior Client Manager in Remote - US, under reference 8532530002. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Client Management
• Employer listing date: 1 May 2026

Responsibilities and work described

• Management: a portfolio of client accounts, serving as the face of Modern Health for our highest-priority customers
• Building: and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
• Partner and support sales initiatives by representing the Client Management role, organization and how we support and partner with customers
• Research / execution: regular global account meetings to refine and align customer strategies
• Partner with the Global Client Managers, if applicable, to ensure a consistent, cohesive approach across regions
• Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings
• Champion and drive engagement with Modern Health’s mental wellness programs, converting clients into champions who serve as references and case studies
• Serve as the primary contact for global solution updates and upcoming developments, while acting as a local, accessible contact for escalations and urgent matters
• Maintenance: an understanding of diverse cultural nuances that influence client interactions worldwide
• Delivery: local implementation support in conjunction with the US-based implementation team
• Help clients understand available training topics, delivering Benefit Overview sessions tailored to their needs
• Support: and lead global QBRs/ABRs, including day-to-day reporting requests for global customers
• Strategically use data and insights to guide decision making, employing storytelling and actionable recommendations that support long-term success
• Leverage tools such as Looker, Gainsight, and Salesforce to understand and diagnose client health, identifying opportunities and risks
• Drive success in measurable engagement and revenue outcomes, including improved wellness impact, benefits utilization, retention and renewals, and product expansion
• Collaboration: cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and ensure successful adoption of Modern Health

Essential requirements and candidate background

• Experience & Background
• 10+ years managing client relationships or selling to HR leaders; experience in employer benefits and healthcare is a plus
• Success strategically and autonomously managing a book of business, including engaging with executive sponsors, senior leaders, and HR decision-makers
• Language Skills
• Fluency: English is required; additional languages are a plus
• Client Engagement & Success
• Track record of achieving high retention, adoption, renewal, and expansion metrics, including closing large expansion opportunities
• Skilled at developing and implementing account strategies to maximize customer value and drive revenue growth
• Build strong, trusted relationships and act as a strategic advisor to customers
• Proactive in identifying risks, resolving issues, and ensuring timely resolutions
• Adept at objection handling and independently negotiating with clients
• Engaging presentation skills with experience leading high-visibility projects such as QBRs/ABRs
• Skills & Mindset
• Problem-solving and analytical skills with the ability to derive actionable insights from customer data (e.g., Salesforce, Gainsight, Looker)
• Understand client business landscapes and align solutions to their goals
• Enthusiastic about tackling new challenges and building scalable processes, with keen attention to detail
• Flexible and agile in fast-paced, cross-functional environments, with a sense of urgency, initiative, and independence
• Highly coachable, receptive to feedback, and capable of offering candid feedback to peers and leaders
• Balances humility and confidence in challenging conversations while influencing cross-functional projects and advising leadership
• Intellectually curious, quick to learn and share new tools, concepts, and best practices

Preferred experience and additional strengths

• Preferred location: East Coast or Midwest

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Applicants must be able to maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations (including, for example, the Form I-983 required for STEM OPT)
• Work arrangement: Remote
• Advertised location: Remote - US

Benefits mentioned by the employer

• Fundamentals:
• Medical / Dental / Vision / Disability / Life Insurance
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off
• Company-wide Collective Pause Days
• Family Support:
• Parental Leave Policy
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter
• Professional Development:

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Senior Client Manager vacancy is not an offer for reference 8532530002; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Modern Health

Applications follow the official employer page linked below.

Open the official Modern Health posting below and match the title and reference 8532530002.

Compare your qualifications and experience with the essential conditions for the Remote - US position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Salesforce

Salesforce experience should identify the users and workflow, then explain the configuration, development or integration you handled. A concrete example helps distinguish administration from application development or process design.

Relevant skills

• Salesforce
• insurance
• sales
• training
• stakeholder management
• communication
• commercial negotiations
• partnership development