Modern Health: Revenue Operations Lead — Remote - US

About Modern Health

Modern Health provides an employer mental-health benefits platform. Its employer introduction describes individual support, group experiences and self-guided digital resources available within one service. The platform is intended to help people find appropriate support at different points in their mental-health journey. Its business combines access to care with the technology and engagement work needed to make those benefits usable, connecting employers' benefits programmes with the people seeking information, preventive support or treatment.

The position and its setting

Modern Health lists Revenue Operations Lead in Remote - US, under reference 8779774002. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Revenue Operations & Strategy
• Employer listing date: 3 September 2026

Responsibilities and work described

• Support: the design, reliability, and evolution of the systems and reporting that GTM runs on
• You'll set priorities, lead cross-functional programs end to end, and raise the operational bar for the function
• You will:
• Support: the RevOps team in defining the systems roadmap
• Help define priorities, make build/buy/defer tradeoffs, and align stakeholders on sequencing
• Support: complex, cross-functional programs (system migrations, integrations, automation initiatives) from scoping through adoption and measurement
• Building: and maintain the dashboards, reporting, and analytics that measure customer satisfaction, account health, tool adoption, and utilization across the revenue organization
• Development: account-level reporting that shows how tools and workflows are actually being used, where adoption is or weak, and what actions would improve effectiveness
• Package complex usage and performance data into decision-ready insights, and translate that analysis into practical recommendations, enablement, and operating guidance for Sales, CS, and GTM leadership
• Support: technical ownership of core GTM tooling, including Gainsight, designing scalable architecture, data models, and workflows rather than administering someone else's design
• Define and enforce data quality standards, and own the reporting layer GTM leadership uses to make decisions
• Create presentation-ready narratives that explain queries, reports, dashboards, and recommended actions to both technical and non-technical audiences
• Partner with Sales, CS, Finance, and Product leadership as a business advisor
• Translating ambiguous business problems into system and process solutions
• Establishment: operational standards for issue intake, triage, and system reliability, and reduce recurring failure modes at the root rather than case by case
• Identify opportunities leadership hasn't yet surfaced, build the case for them, and drive them to resolution

Essential requirements and candidate background

• You are a systems thinker who is comfortable owning outcomes in ambiguous territory
• You can move fluidly between architecting a solution, digging into the data behind it, and getting a room of stakeholders aligned on why it matters
• You have opinions about how revenue systems should work — and the judgment to know when to hold them and when to adapt
• Data model: Matrix Data Architecture, MDA objects, Data Designer, Rules Engine
• Health scorecards, playbooks, CTAs, and Success Plans — designed and configured from scratch
• Journey Orchestrator programs, surveys, and email templates
• Reports and dashboards built for CS leadership and exec consumption
• Salesforce ↔ Gainsight integration and data sync management
• 5+ years in revenue operations, sales operations, business systems, or a closely related function, including meaningful ownership of GTM systems
• Adjacent GTM tooling: CS platforms, CPQ, engagement, BI
• Builder, not just maintainer: you've designed and implemented these systems, not inherited and kept them running
• Analytical judgment: you can define the right metric, build the analysis, and defend the conclusion to a skeptical audience
• A demonstrated ability to move between deep analytics and high-trust, hands-on partnership with Sales stakeholders in a consultative capacity
• Experience translating complex data, queries, and system behavior into concise business recommendations and executive-ready presentations
• A track record of leading cross-functional programs to completion without formal authority
• The ability to set priorities under ambiguity and say no to good work in service of better work
• Clear, credible communication with senior stakeholders
• You can explain technical constraints in business terms and build alignment across Sales, Customer Success, Finance, Product, and other cross-functional partners
• A knack for spotting patterns in tool utilization, codifying best practices, and driving adoption of more effective ways of working
• A demonstrated bias toward durable solutions over one-off fixes, and a high standard for the systems you own

Preferred experience and additional strengths

• Gainsight Certification - Level 1-2 ( preferred ) or Planhat, ChurnZero, Vitally or Totango (with Catalyst)
• Deep hands-on Salesforce expertise (Certified admin not required but preferred): working knowledge of Salesforce data, building dashboards, reports, workflows, analyses, and operational insights

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Applicants must be able to maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations (including, for example, the Form I-983 required for STEM OPT)
• Work arrangement: Remote
• Advertised location: Remote - US

Benefits mentioned by the employer

• Fundamentals:
• Medical / Dental / Vision / Disability / Life Insurance
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Flexible Time Off
• Company-wide Collective Pause Days
• Family Support:
• Parental Leave Policy
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter
• Professional Development:

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Revenue Operations Lead vacancy is not an offer for reference 8779774002; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Modern Health

Applications follow the official employer page linked below.

Open the official Modern Health posting below and match the title and reference 8779774002.

Compare your qualifications and experience with the essential conditions for the Remote - US position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Salesforce

Salesforce experience should identify the users and workflow, then explain the configuration, development or integration you handled. A concrete example helps distinguish administration from application development or process design.

Relevant skills

• Salesforce
• insurance
• sales
• training
• stakeholder management
• communication
• partnership development
• behavioural health