JumpCloud: Director, Product Experience & Design - India — Bangalore, India - Remote

About JumpCloud

JumpCloud develops an open directory platform. Its cloud-based system manages user identity, access and device administration for enterprise IT teams, covering single sign-on, multi-factor authentication and cross-platform device management from one directory. The company is headquartered in Louisville, Colorado. IT teams use it to extend or replace legacy in-house directories, and the employer feed lists engineering and customer-facing roles for the platform.

The position and its setting

JumpCloud lists Director, Product Experience & Design - India in Bangalore, India - Remote, under reference fe814ed3-7c8e-49a1-9fb2-166bbcacc85e. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Product
• Employment type: Full Time
• team: User Experience

Subjects named in the job description

The posting mentions the following work areas. These references are not a separate list of compulsory certifications.

• APIs
• AI/ML
• Linux
• AI
• Lean
• investment
• communication
• partnership development

Essential requirements and candidate background

• Ownership of outcomes
• You hold design to outcomes for customers and the business
• You write down your plans, make decisions with Product and Engineering partners, and follow the work through to adoption
• A clear view of where experience is going
• Users increasingly work through AI assistants, agents and APIs as well as through our interface
• You can turn that shift into priorities: what to improve in the UI, what to make AI-assisted, and what to make headless, backed by data
• Craft and a high bar
• You model the quality bar yourself, give specific and candid feedback, and build the standards and systems that keep quality consistent across a broad product
• Hands-on with AI
• In the last two to three years you have changed how a design team works with AI, in practice, from prototyping in code to research synthesis
• You can show what worked and what did not
• A leader who builds teams
• You grow designers and managers across locations, hire well, and build shared ownership with Product and Engineering
• You run the critiques and skillshares that sharpen the craft, add strength in end-to-end experience design, and build a team designers want to join
• A clear measure of user satisfaction that brings together NPS, product feedback, support and research, and the actions the team takes on it
• Research practice: discovery, usability testing and post-launch measurement that shape decisions before they are made and show what changed after
• Quality and craft: design reviews that hold a clear bar, accessibility standards, and the strategy and governance of our design system, including how it carries through from Figma to code
• Team and capacity: how the team is organized, where its time goes, and the design operations (documentation, standards and workflows) that help a distributed team move fast, so design investment follows company priorities
• AI-enabled design practice: how the whole team uses AI, from discovery and synthesis to prototyping in code, made practical and repeatable
• 10+ years in product design, including 4+ years leading design managers and multi-disciplinary teams in B2B SaaS

Preferred experience and additional strengths

• Experience leading distributed teams across time zones (US, India, & Turkey are where our designers are)
• A portfolio with two or three case studies that show your work from problem to shipped outcome, including how you use AI

Location, schedule and contract conditions

• JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description
• This role is remote in the country of India
• You must be located in and authorized to work in India to be considered for this role
• Language:
• JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English
• The interview and any additional screening process will take place primarily in English
• To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently
• Any additional language requirements will be included in the details of the job description
• Why JumpCloud?
• If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you!
• JumpCloud® is an incredible place to share and grow your expertise!
• You’ll work with amazing talent across each department who are passionate about our mission
• We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome
• You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a market that our customers are excited about

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Director, Product Experience & Design - India vacancy is not an offer for reference fe814ed3-7c8e-49a1-9fb2-166bbcacc85e; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to JumpCloud

Applications follow the official employer page linked below.

Open the official JumpCloud posting below and match the title and reference fe814ed3-7c8e-49a1-9fb2-166bbcacc85e.

Compare your qualifications and experience with the essential conditions for the Bangalore, India - Remote position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Linux

Linux experience can mean application use, administration, troubleshooting or systems development. Identify the environment and describe a problem you diagnosed, the evidence you gathered and the change you made.

Relevant skills

• APIs
• AI/ML
• Linux
• AI
• Lean
• investment
• communication
• partnership development