Freshworks: Vice President - Corporate Communications — San Mateo, CA, United States

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Vice President - Corporate Communications in San Mateo, CA, United States, under reference P-1005918_1. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 26 August 2026
• Brands: Freshworks

Responsibilities and work described

• We're looking for a Sr/Vice President of Corporate Communications to own and evolve Freshworks' narrative in the market globally, across every channel, and at every altitude
• This is a rare seat: one where you're expected to think in long-term story arcs and get in the weeds on a Reddit thread or a niche IT newsletter
• You'll partner directly with the C-suite, run a high-performing global team, and set the omnichannel communications strategy that fuels our growth among agile enterprises and IT leaders worldwide
• This is not a role for someone who manages from a distance
• We want someone who takes big swings to land the Wall Street Journal and knows which Subreddits your buyers actually trust
• What You'll Own:
• Communications Strategy & Narrative
• Define and scale the Freshworks corporate narrative across earned media, executive communications, social channels, influencer programming, content, and emerging LLM/AI search surfaces
• Building: a clear, differentiated market position that drives Freshworks' perception as the leader in midmarket IT service management and a force multiplier of AI-powered service
• Translate complex product and business stories into sharp, accessible narratives that resonate with IT decision-makers, CX leaders, and enterprise buyers
• Own the company news calendar and global PR drumbeat that balances quarterly rhythms with the agility to capitalize on breaking news and cultural moments
• Omnichannel Execution
• Leadership: a modern press office program that earns coverage in Tier 1 business and trade outlets while also driving engagement in niche communities including industry newsletters, podcasts, and LinkedIn groups
• Building: and execute an influencer strategy that extends Freshworks' reach into credible, community-driven channels
• Development: an executive communications engine (including CEO, CPO, CIO, CTO, CMO) that produces consistent, high-quality thought leadership at scale, including social content, bylines, speaking engagements, and earned media moments
• Quality / delivery: all executive platforms connect to corporate strategy and reinforce Freshworks' core narrative pillars

Essential requirements and candidate background

• 15+ years in corporate communications, with 5+ years leading a global function at a B2B technology company
• Deep experience with challenger brands and category-defining moments where you've been part of a communications transformation and can point to the work
• Track record managing communications at a publicly traded company or during high-stakes moments (IPO, M&A, earnings, product pivots)
• Skills & Perspective
• You’re fluent in omnichannel storytelling
• You think naturally across press, social, exec comms, content, and emerging channels, and you know how they reinforce each other
• You are media savvy with real relationships
• You know which reporters matter and how to earn coverage that moves the needle, not just fill a clip report
• You have social channel expertise
• You know the difference between a LinkedIn strategy and an X strategy, you're watching TikTok and YouTube with the same attention, and you bring a learning mindset that keeps you ahead of platform shifts
• You know AI-native communications
• You're already actively experimenting with how to influence LLM outputs, and you have a point of view on what the AI-era comms stack looks like
• You use sophisticated measurement methodology
• You know how to tie earned awareness to pipeline influence, and you can build that case with data
• You have a executive presence
• You're comfortable in the boardroom, you earn trust quickly, and you know how to get buy-in without losing speed
• You have a bias toward creative, unconventional thinking
• You’re more interested in disrupting the playbook than following it
• Values Alignment:
• You thrive in a fast-moving, high-accountability environment

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level
• Bonus/equity may be available
• Work arrangement: Hybrid
• Advertised location: San Mateo, CA, United States

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Vice President - Corporate Communications vacancy is not an offer for reference P-1005918_1; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P-1005918_1.

Compare your qualifications and experience with the essential conditions for the San Mateo, CA, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI/ML
• LLMs
• AI
• marketing
• communication