Freshworks: Specialist - Content Creation — London, United Kingdom

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Specialist - Content Creation in London, United Kingdom, under reference P-1009046. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 27 July 2026
• Brands: Freshworks

Responsibilities and work described

• Position Overview:
• Freshworks is looking for a highly creative and tech-savvy Learning Experience Designer to join our expanding Revenue Enablement team
• In this role, you'll contribute to the design and development of impactful, measurable learning programs and resources that empower Freshworks teams to engage with and sell our products effectively
• You'll partner closely with our Go-to-Market (GTM) teams to create educational content and training materials that enhance sales performance and product knowledge
• With knowledge of adult learning principles, you'll create engaging and effective learning solutions in collaboration with subject matter experts and key stakeholders
• This is a unique opportunity to shape the learning experiences that fuel our sales, partner, and customer success teams
• Collaborative Curriculum Design: Work effectively with partner teams and subject matter experts (SMEs) to design e-learning curriculum using AGILE methodologies
• Global Scalable Training: Design cutting-edge training (live in-person, live virtual, and asynchronous) that can be scaled globally, including exercises, tutorials, job aids, knowledge assessments, social or connected learning strategies, and multimedia-based assets
• Information Architecture: Write and structure information to have a logical flow and be easily understood, taking into account learning science principles
• Instructional Design: Use eLearning authoring tools to design online learning experiences, with a focus on content structure, clarity, effective writing, and visual design
• Visual Design: Produce high-quality image and video assets in alignment with our brand standards and best practices
• Ongoing Quality Assessment: Continuously evaluate solutions for quality, scalability, behavioral impact, and business impact
• Technology-Enhanced Learning: Leverage technology to enhance learner access to materials and provide just-in-time learning opportunities
• Continually innovate learning technology to create engaging, memorable experiences
• Innovative Learning Solutions: Stay updated on learning approaches, technology, and tools through continuous research, ensuring that our solutions remain innovative
• Outcome-Oriented Assessment: Develop assessments that effectively measure learner outcomes and performance

Experience and professional background

• 3+ years of experience designing online instructional activities, live workshops, learning experiences (including interactive eLearning modules and job aids) to support adult learners

Preferred experience and additional strengths

• Knowledge: eLearning authoring tools, such as Articulate 360 (Rise & Storyline), Camtasia, Vyond, Canva, and the Adobe Creative Suite
• Visual design skills with a portfolio of graphic design, digital art, and/or instructional design assets
• Experience creating learning evaluation plans
• Knowledge: inclusive and accessible design, including WCAG
• Organizational and project management skills
• Communication, presentation, and interpersonal skills
• Writing and editing skills
• Work independently and collaboratively in a fast-paced environment
• A proactive and adaptable mindset with a commitment to continuous improvement and learning

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: London, United Kingdom

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Specialist - Content Creation vacancy is not an offer for reference P-1009046; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P-1009046.

Compare your qualifications and experience with the essential conditions for the London, United Kingdom position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: sales

For sales-related work, describe the customer group, product context and responsibility you held. Explain how you identified opportunities, managed an account or progressed a sale, with measurable results only where records support them.

Relevant skills

• sales
• training
• stakeholder management
• project management
• communication