Freshworks: Senior Manager - Program Management — San Mateo, CA, United States

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Senior Manager - Program Management in San Mateo, CA, United States, under reference P103242. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 22 October 2026
• Brands: Freshworks

Responsibilities and work described

• The role:
• As part of the R&D Ops team, the Sr
• Manager, Launch Readiness be partnering with Product, Engineering, and GTM teams to ensure a consistent, scalable framework for taking products from readiness through launch
• This role will lead a team and report to the Sr
• Director, R&D and Ops
• The ideal candidate can fearlessly jump into ambiguity, quickly assess business needs, identify gaps in process or content, and turn problem statements into prioritized, well-executed plans
• Prior experience operating in global, cross-functional, collaborative environments — ideally within a product organization — will provide the foundation to succeed in this dynamic, high-impact position, which also carries direct people leadership responsibility
• This is a hybrid role, based in office 3 days per week, with quarterly travel to India (optional)
• Design, build, and own the Launch Readiness process end-to-end — establishing the framework, milestones, and governance that don’t yet exist today, and scaling it into a durable, org-wide operating model
• Leadership: and develop a team, setting direction and building out the function’s structure and responsibilities
• Work: with functional business owners to rapidly assess business needs, define options, and translate requirements into deliverables and timelines
• Development: and manage detailed plans that account for requirements, constraints, dependencies, and resources across cross-functional readiness efforts
• Drive successful execution of deliverables against milestones and objectives while managing scope, schedule, and quality
• Delivery: structure and process without compromising execution speed
• Work: within a matrixed organization across cross-functional teams at Freshworks to execute and deliver against the plan
• Aggregate, organize, and communicate program and project status to internal stakeholders and leadership, up to executive and board level

Essential requirements and candidate background

• What you’ll need to succeed:
• 8-10 years of operations and program/project management experience, with the readiness to build, lead, and develop a team
• Experience standing up a new process or program from scratch, plus business change management experience
• Self-starter who thrives on ambiguity and is relentless about clearing obstacles with a resourceful, creative approach to problem-solving
• Ability to operate effectively and autonomously with only high-level direction
• Verbal and written communication skills — able to flex between individual contributors and executives, technical and non-technical audiences
• Sharp attention to detail balanced with the ability to distill large amounts of information into the essentials
• People skills, with a distinctive ability to motivate and align both direct reports and cross-functional partners, including those outside a formal reporting line
• Negotiation, conflict management, and resolution skills; able to diplomatically drive teams to resolution
• High energy, positive attitude, and adaptability to the changing needs of the business
• Bachelor’s or equivalent required

Preferred experience and additional strengths

• MBA or equivalent strongly preferred
• Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level
• Freshworks offers multiple options for dental, medical, vision, disability, and life insurance
• Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits are also offered
• Freshworks also offers adoption and parental leave benefits

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo, CA headquarters
• Work arrangement: Hybrid
• Advertised location: San Mateo, CA, United States

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Senior Manager - Program Management vacancy is not an offer for reference P103242; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P103242.

Compare your qualifications and experience with the essential conditions for the San Mateo, CA, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI/ML
• AI
• sales
• marketing
• stakeholder management
• project management
• communication
• commercial negotiations