Freshworks: Senior Corporate PR Manager — San Mateo, CA, United States

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Senior Corporate PR Manager in San Mateo, CA, United States, under reference P103109. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 19 August 2026
• Brands: Freshworks

Responsibilities and work described

• We're looking for a Sr
• Manager of Executive Communications to be the primary architect and manager of our CEO, CTO, CIO, and CMO’s external voice
• Own the editorial strategy, calendar and output that turns Freshworks' narrative into category-shaping thought leadership — across executive social media handles, keynotes, podcasts, media
• This role sits in the Corporate Communications function and is critical in driving clarity on the business strategy and in amplifying definitive points of view on the future of AI-powered service operations
• Work: across the marketing organization and directly with the Freshworks management team to amplify POVs from these leaders and evolve the marketing operations and infrastructure to do it at scale
• What You Will Own:
• 1
• Category Leadership
• You are the strategic owner of our executive POVs — ensuring our C-suite defines the market narrative around AI-powered service operations and the mid-market EX category
• Building: and maintain the Executive Communications Narrative Stack — the definitive source code for executive POV across keynotes, bylines, analyst briefings, media, and sales surfaces
• Development: and execute the executive thought leadership program positioning the CEO and leadership bench as the primary category voices for the future of Employee and Customer Experience
• Help drive the PR engine for EX category creation: earned media placements, opinion bylines, and the executive podcast circuit — at volume and with velocity
• Coordination: with Analyst Relations to leverage Freshworks positioning through each analyst cycle
• Establishment: Freshworks as the credible, practical alternative to legacy platforms by grounding all executive content in mid-market simplicity, AI productivity, and time-to-value
• 2
• Executive Narrative Stack & Messaging

Essential requirements and candidate background

• Experience & Domain
• Minimum 8 years in executive communications, PR, or corporate communications, with the majority of that time in B2B SaaS or enterprise technology
• Deep fluency in the IT service management, Employee Experience, or HR tech landscape — you understand the buyer, the influencer ecosystem, and the analyst community
• Demonstrated track record of building and executing C-suite thought leadership programs that generated measurable brand impact
• Experience driving executive narrative through category-creation or company-repositioning moments, not just sustaining existing brand presence
• Strategic & Creative Capability
• Writing and editing — you can translate complex AI and platform concepts into precise, resonant executive language that works across media, analyst, and social contexts
• Narrative architecture skills: you build messaging frameworks, not just individual pieces of content
• Ability to develop and execute against an editorial calendar under pressure, with multiple stakeholders and competing priorities
• Experience partnering with analyst relations teams to develop and deliver executive briefing narratives
• AI Proficiency & Operating Model Fit
• AI-native operator: you actively use AI tools to accelerate research, drafting, testing, and workflow automation — and you are always looking for new leverage points
• Comfortable with data: you track what resonates, report on performance, and adapt content strategy based on signal
• Thrives in an MVP model: you ship, learn, and iterate rather than waiting for perfection
• High EQ and executive presence: you build trusted relationships with C-level leaders and navigate their preferences with confidence and discretion

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level
• Bonus/equity may be available
• Work arrangement: Hybrid
• Advertised location: San Mateo, CA, United States

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Senior Corporate PR Manager vacancy is not an offer for reference P103109; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P103109.

Compare your qualifications and experience with the essential conditions for the San Mateo, CA, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI/ML
• AI
• investment
• sales
• marketing
• communication
• partnership development
• stakeholder management