Freshworks: Lead - Channel Sales — Bengaluru, KA, India

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Lead - Channel Sales in Bengaluru, KA, India, under reference P103152. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 29 September 2026
• Brands: Freshworks

Responsibilities and work described

• A Channel Manager – Middle East & Africa (MEA) to build, activate and grow Freshworks’ partner ecosystem across the region
• The role requires a balance of commercial ownership, partner management, sales alignment and operational discipline
• The Channel Manager will work closely with Sales, Solution Consulting, Customer Success, Marketing, Alliances and other cross-functional teams to make partners a meaningful growth channel for Freshworks
• Development: and execute the partner strategy for assigned markets and segments across MEA
• Identify and recruit partners that can provide meaningful customer access, technical capability, industry expertise or geographic coverage
• Evaluate partners based on their ability to generate pipeline, influence customers, implement solutions and build a sustainable Freshworks practice
• Development: joint business plans with priority partners, including revenue objectives, target accounts, GTM activities and capability-building priorities
• Building: relationships with senior stakeholders within the partner organization and establish clear mutual accountability
• 2
• Partner Activation & Readiness
• Own the activation of newly recruited partners and move them from onboarding to productive engagement
• Drive partner readiness across product knowledge, sales capability, solution positioning, certifications and implementation capability
• Identify capability gaps and create focused enablement plans rather than relying on generic training
• Establishment: measurable activation milestones and monitor progress against them
• Quality / delivery: partners have the tools, knowledge and internal champions required to independently position and sell Freshworks
• 3

Essential requirements and candidate background

• 7+ years of experience in channel sales, alliances, partner management, indirect sales or B2B technology sales
• Experience working with partners such as SIs, MSPs, VARs, distributors, cloud partners or technology specialists
• Experience managing enterprise technology sales cycles and partner-led opportunities
• Experience: SaaS, ITSM, ITOM, ITAM, cybersecurity, cloud or adjacent enterprise technology categories is an advantage
• Commercial and business-development mindset
• Build trusted relationships with both partners and internal sales teams
• Understanding: indirect sales and partner economics
• Identify where a partner can create genuine incremental value
• Pipeline-management and forecasting discipline
• Communication, presentation and negotiation skills
• Influence cross-functional teams without direct authority
• Comfortable operating in a fast-moving, matrixed environment
• Analytical skills and ability to use data to manage partner performance

Preferred experience and additional strengths

• Experience working across multiple countries or markets is strongly preferred

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Bengaluru, KA, India

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Lead - Channel Sales vacancy is not an offer for reference P103152; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P103152.

Compare your qualifications and experience with the essential conditions for the Bengaluru, KA, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: sales

For sales-related work, describe the customer group, product context and responsibility you held. Explain how you identified opportunities, managed an account or progressed a sale, with measurable results only where records support them.

Relevant skills

• sales
• business development
• marketing
• recruitment
• training
• sustainability
• stakeholder management
• business planning
• cybersecurity
• communication