Freshworks: Enterprise Account Manager — London, United Kingdom

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Enterprise Account Manager in London, United Kingdom, under reference P-1005661_2. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 22 September 2026
• Brands: Freshworks

Responsibilities and work described

• This is an Individual Contributor (IC) role
• As a Enterprise Account Manager at Freshworks, you’ll drive sales into existing defined paying accounts in the UKI region
• Your accounts will all have strategic importance to the growth of the region
• Collaboration: with teams across Freshworks to manage all aspects of the sales process, including business development, lead management, qualification, evaluation, and closing
• Advocate multiple Freshworks product lines, and as a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient and customer-oriented
• Be tasked with increasing spending on existing product lines as well as cross-selling additional products
• Be partly targeted on churn while also managing the whole renewal and uptick process
• Drive sales in a defined set of paying accounts to meet or exceed revenue targets in the UKI Market
• Development: and execute a strategic plan that leads to the creation and maintenance of a robust sales pipeline, including opportunities in existing accounts
• Management: numerous accounts concurrently and strategically
• Management: the renewal process end-to-end
• Work: alongside the CSM organization to reduce churn in your book of business
• Delivery: regular reporting of pipeline and forecasting
• Create and articulate compelling value conversations with C-Level stakeholders and also work in alignment with inside stakeholders, namely AEs, Customer Success, Implementations, Billing, Support, deals teams etc
• Analysis: sales/metrics data from your accounts to help evolve your strategy
• Support: customers in identifying industry-relevant use cases and educate customers to make a business impact

Essential requirements and candidate background

• 7+ years of experience in direct/field sales with SaaS solutions (B2B environment)
• Sales experience with CX, CRM or ITSM products is a advantage
• Experience: identifying, developing, negotiating, and closing large-scale technology deals
• Experience: presenting a technology suite of products within an existing portfolio of accounts
• Experience: proactively growing customer relationships while being curious to understand client’s business
• Prior experience in an environment where they managed a book of business in technology sales, which included large growth in net new opportunities
• Consult and translate customer business and technology needs into technology solutions
• Track record of consistent territory growth and quota achievement
• Understanding: Customer Experience/Employee Experience in a world of digital business transformation

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Hybrid
• Advertised location: London, United Kingdom

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Enterprise Account Manager vacancy is not an offer for reference P-1005661_2; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P-1005661_2.

Compare your qualifications and experience with the essential conditions for the London, United Kingdom position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: maintenance

A maintenance example should identify the asset, the fault or preventive task and the action you performed. Explain the checks, records and handover involved in returning equipment or a service to use.

Relevant skills

• maintenance
• sales
• business development
• marketing
• training
• stakeholder management
• key-account planning
• partnership development
• commercial negotiations