Freshworks: Enterprise Account Executive — London, United Kingdom

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Enterprise Account Executive in London, United Kingdom, under reference P-1007568_2. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 1 October 2026
• Brands: Freshworks

Responsibilities and work described

• This is an Individual Contributor (IC) role
• As a Enterprise Account Executive at Freshworks, you’ll drive new business activities in the UKI region
• Collaboration: with teams across Freshworks to manage all aspects of the sales process, including business development, lead management, qualification, evaluation, and closing
• Advocate multiple Freshworks product lines, and as a brand ambassador, you will champion our innovative Software-as-a-Service products to make organisations more productive, efficient and customer-oriented
• Development: a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
• Cultivate relationships with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts
• Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points
• Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes
• Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals
• Delivery: regular reporting of pipeline and forecasting to the Sales Manager
• Travel to customer locations and customer-focused events regularly
• Educate yourself to become an expert in SaaS products, CRM systems, and our product suite

Essential requirements and candidate background

• 7+ years of sales experience, preferably in an outbound/field executive SaaS software sales environment
• Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous
• Experience managing the sales cycle from business champion to the C-level
• Showed consistent overachievement of sales goals in a large geographic territory, selling a technical product
• The high degree of customer orientation, negotiation of business terms in line-of-business, procurement teams, and senior management
• Experience managing and closing complex sales cycles; being an expert in managing sales cycles with 60-90+ days
• Highly motivated, with a driven personality and a positive attitude toward sales and CRM products
• Willing to go the extra mile with a work ethic; self-directed and resourceful
• Project credibility with knowledge of the customer service domain and the potential of the cloud as a game-changer in the enterprise
• Understand complex customer requirements on both a business and technical level

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Hybrid
• Advertised location: London, United Kingdom

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Enterprise Account Executive vacancy is not an offer for reference P-1007568_2; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P-1007568_2.

Compare your qualifications and experience with the essential conditions for the London, United Kingdom position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: sales

For sales-related work, describe the customer group, product context and responsibility you held. Explain how you identified opportunities, managed an account or progressed a sale, with measurable results only where records support them.

Relevant skills

• sales
• business development
• marketing
• stakeholder management
• customer support
• procurement
• commercial negotiations