Freshworks: Commercial Sales Director — San Mateo, CA, United States

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Commercial Sales Director in San Mateo, CA, United States, under reference P103169. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 6 October 2026
• Brands: Freshworks

Responsibilities and work described

• Freshworks is seeking an experienced Commercial Sales Director to lead a team of Commercial Account Executives driving new business revenue within our Commercial customer segment (250-500 employees)
• This is a front-line sales leadership position requiring someone who has directly managed and developed individual contributor reps in a SaaS sales environment, and who thrives in a hands-on, in-the-field coaching role
• The ideal candidate combines sales fundamentals with hands-on coaching ability
• They can set clear expectations, develop AEs’ skills, manage day-to-day execution, and partner across the organization to help the Commercial segment scale
• Lead, coach, and develop a team of Commercial Account Executives, establishing a high bar for performance, accountability, and execution
• Execute Freshworks’ Commercial sales strategy within your team, aligned with broader North America and company growth objectives
• Own revenue performance for your team, including pipeline generation, forecasting, deal execution, productivity, and quota attainment
• Actively participate in and support deals including joining customer calls, reviewing proposals, and helping reps navigate objections and close business
• Establishment: pipeline inspection and forecasting discipline within your team, providing clear and accurate visibility into performance, risks, and opportunities
• Recruit, hire, onboard, and retain top sales talent as your team grows
• Partner closely with Marketing, Solution Engineering, Customer Success, Revenue Operations, and other functions to support your team’s execution
• Drive consistent use of sales process, methodology, and tools (e.g., Salesforce) across the team
• Delivery: ongoing coaching and skill development to reps at all experience levels, from ramping new hires to seasoned individual contributors
• Foster a positive, high-energy team culture that supports collaboration, accountability, and growth
• Represent your team within the broader Commercial sales leadership organization and contribute to territory planning, headcount planning, and go-to-market execution

Essential requirements and candidate background

• 8+ years of progressive sales and sales leadership experience, ideally within enterprise or commercial SaaS organizations
• 3–5 years of sales leadership/management experience, directly managing individual contributor sales representatives
• Demonstrated success building, coaching, and leading a high-performing sales team
• Deep understanding of SaaS sales cycles, including prospecting, discovery, demo, procurement, negotiation and closing
• Track record of consistently delivering against revenue targets, both personally as an individual contributor and as a people leader
• Command of pipeline management, forecasting, and sales productivity metrics
• Coach reps of varying experience levels while creating a culture of accountability and high performance
• Communication skills and presence, comfortable engaging with customers and internal stakeholders
• Operate effectively in a fast-moving environment, balancing team management with hands-on deal support
• Experience: CRM and sales engagement tools (e.g., Salesforce)
• Success in this role means building a high-performing, motivated Commercial sales team that consistently meets or exceeds quota
• Develop reps into stronger sellers, create consistency in pipeline and forecasting accuracy, and build a repeatable sales motion that scales with the team’s growth
• Most importantly, you will build a team culture where reps want to stay, grow, and do their best work — turning individual talent into a durable competitive advantage for Freshworks

Preferred experience and additional strengths

• Experience: a high-growth SaaS environment is highly desirable

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level
• Work arrangement: Hybrid
• Advertised location: San Mateo, CA, United States

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Commercial Sales Director vacancy is not an offer for reference P103169; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P103169.

Compare your qualifications and experience with the essential conditions for the San Mateo, CA, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Salesforce

Salesforce experience should identify the users and workflow, then explain the configuration, development or integration you handled. A concrete example helps distinguish administration from application development or process design.

Relevant skills

• Salesforce
• sales
• marketing
• procurement
• stakeholder management
• communication
• commercial negotiations