Freshworks: Business Development Manager — San Mateo, CA, United States

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Business Development Manager in San Mateo, CA, United States, under reference P-1009661_3. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 7 October 2026
• Brands: Freshworks

Responsibilities and work described

• As a Business Development Representative with Freshworks, you will play a crucial role in our company’s growth by driving revenue through strategic outreach and relationship building
• Be responsible for identifying and conducting outreach with prospects, facilitating qualification calls, and creating early stage pipeline for Freshworks
• Use an intent based approach to prioritize and target accounts, utilizing a myriad of research tools
• Research / execution: cold outreach to prospects via a multi-threaded approach including phone, email, and social selling
• Qualify prospects at all levels, including C-level executives, utilizing BANT and MEDDPICC
• Management: inbound leads from different sources, qualifying in and out for sales
• Create qualified opportunities for the sales organization
• Development: a relationship with Account Executives
• Become the ‘expert’ on the Freshworks product and service offerings and effectively communicate the value of each to prospects
• Utilize the CRM to accurately record all interactions and activities
• Meet and exceed quarterly quota targets

Essential requirements and candidate background

• 1-2 years experience in business development, sales, or related role
• Experience researching, cold-calling, and qualifying accounts
• Work in a fast-paced environment
• Communication and interpersonal skills
• Strong-problem solving and objection handling abilities
• Experience facilitating qualifying conversations with prospects
• Self-motivated and target-driven with a passion for achieving results

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• This is an onsite role (5x/week) from our San Mateo, CA office location
• Work arrangement: On-site
• Advertised location: San Mateo, CA, United States

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Business Development Manager vacancy is not an offer for reference P-1009661_3; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P-1009661_3.

Compare your qualifications and experience with the essential conditions for the San Mateo, CA, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: sales

For sales-related work, describe the customer group, product context and responsibility you held. Explain how you identified opportunities, managed an account or progressed a sale, with measurable results only where records support them.

Relevant skills

• sales
• business development
• communication